Customer Service Manager

Harvey Norman Ltd; Brisbane; On-site; AUD 75,000 - 95,000; Full time

Benefits offered by this job

Generous staff discounts

Career progression support

Performance recognition

Flexible work environment

Job summary

Harvey Norman Fortitude Valley is seeking a passionate Customer Service Manager to lead the repairs and servicing in our busy customer service team. You will coordinate repairs, liaise with service agents and suppliers, and keep customers informed.

The role requires experience in high-volume retail administration, exceptional communication, and the ability to juggle tasks with a proactive, solutions-focused approach.

Qualifications

• Experience in a customer-focused, successful retail business.
• Experience working in a high-volume administration role.
• Capacity to juggle multiple tasks with a flexible, 'can-do' attitude.
• Customer service champion with very strong communication and interpersonal skills.
• Ability to think on your feet and manage your own work-flow with great organisational/prioritisation skills.
• Familiarity with Australian Consumer Law (desirable).
• Ability to service customers while managing work tasks around their needs.
• Going above and beyond to provide exceptional customer focused problem solving.
• Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate services.

Responsibilities

• Actively manage Harvey Norman customer repairs & servicing.
• Tag faulty products and liaise with our service agents & suppliers and keeping the service database up-to-date.
• Keep our customers updated of the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service.
• Assist with the department's admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting.
• Run weekly reports for repairs/service jobs as required by the Proprietor.
• Advise customers of arrival of stock and organise delivery as requested by the Proprietor.
• Be Health and Safety conscious.

Skills

Customer service

Communication

Interpersonal skills

Job description

Job no: 577525
Work type: Full Time
Location: Fortitude Valley
Categories: Sales

• Full TimePosition
• Guaranteed base earnings
• Paths for career progression with a trusted national brand

Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.

The Harvey Norman Fortitude Valley Customer Service Team is seeking a passionate, customer service focused Customer Service Manager to join them in delivering "Great Service, Always!" to their customers.

In this role you will:

• Actively manage Harvey Norman customer repairs & servicing
• Tag faulty products and liaise with our service agents & suppliers and keeping the service database up-to-date
• Keep our customers updated of the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service
• Assist with the department's admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting
• Run weekly reports for repairs/service jobs as required by the Proprietor
• Advise customers of arrival of stock and organise delivery as requested by the Proprietor
• Be Health and Safety conscious

What we require:

• Experience in (or ability to work in) a customer focused, successful retail business
• Experience working in a high volume administration role
• Capacity to juggle multiple tasks with a flexible, 'can-do' attitude
• Customer service champion with very strong communication and interpersonal skills
• Ability to think on your feet and manage your own work-flow with great organisational/prioritisation skills
• Familiarity with Australian Consumer Law (desirable)
• Ability to service customers while managing work tasks around their needs
• Going above and beyond to provide exceptional customer focused problem solving
• Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate services

What we offer:

• Generous staff discounts
• Harvey Norman is a strong advocate of career progression with a wide support network for professional development
• An environment where good performance is recognised and rewarded
• A flexible and positive work environment

Advertised: 27 Oct 2026 E. Australia Standard Time