Customer Service Operations Manager

Harvey Norman; Canberra; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Generous staff discounts

Career progression with a wide support

Recognition and rewards for good perf

Flexible and positive work environment

Job summary

Harvey Norman Fyshwick is seeking a passionate Customer Service Manager to join our team in delivering Great Service, Always!

In this role you will actively manage customer repairs and servicing, liaise with service agents and suppliers, and keep our service database up-to-date while providing outstanding customer service. A high-volume administration background is preferred, with strong communication and team skills.

Qualifications

• Customer-focused experience in a retail business.
• Experience in a high-volume administration role.
• Ability to juggle multiple tasks with a can-do attitude.
• Strong communication and interpersonal skills.
• Familiarity with Australian Consumer Law (desirable).

Responsibilities

• Actively manage customer repairs and servicing.
• Tag faulty products and liaise with service agents and suppliers.
• Keep customers updated on repair status and timelines.
• Process finance paperwork and admin duties.
• Run weekly reports for repairs and service jobs.
• Coordinate stock arrival and delivery as requested.
• Maintain Health and Safety standards.

Skills

Customer service

Communication

Interpersonal

Team player

Problem solving

Job description

• Full TimePosition
• Guaranteed base earnings
• Paths for career progression with a trusted national brand

Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.

The Harvey Norman Fyshwick Customer Service Team is seeking a passionate, customer service focused Customer Service Manager to join them in delivering Great Service, Always! to their customers.

In this role you will:

• Actively manage Harvey Norman customer repairs & servicing
• Tag faulty products and liaise with our service agents & suppliers and keeping the service database up-to-date
• Keep our customers updated of the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service
• Assist with the department's admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting
• Run weekly reports for repairs/service jobs as required by the Proprietor
• Advise customers of arrival of stock and organise delivery as requested by the Proprietor
• Be Health and Safety conscious

What we require:

• Experience in (or ability to work in) a customer focused, successful retail business
• Experience working in a high volume administration role
• Capacity to juggle multiple tasks with a flexible, 'can-do' attitude
• Customer service champion with very strong communication and interpersonal skills
• Familiarity with Australian Consumer Law (desirable)
• Friendly, outgoing, approachable and work well as a team member
• Ability to service customers while managing work tasks around their needs
• Going above and beyond to provide exceptional customer focused problem solving
• Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate services

What we offer:

• Generous staff discounts
• Harvey Norman is a strong advocate of career progression with a wide support network for professional development
• An environment where good performance is recognised and rewarded
• A flexible and positive work environment

Advertised: 14 Oct 2026 AUS Eastern Daylight Time