Management | Cleveland Sands

New Zealand Venue Co.; Cleveland; On-site; AUD 79,550 - 85,000; Full time

Benefits offered by this job

Staff discounts across AVC venues

Leadership development program

Visa sponsorship opportunities

Job summary

Australian Venue Co. is seeking an Assistant Venue Manager / Duty Manager for Cleveland Sands to lead frontline operations and deliver outstanding guest experiences.

You'll partner with the Venue Manager to manage food, beverage and gaming, mentor the team, and drive a culture of service excellence while maintaining presentation and compliance. Visa sponsorship may be available for high-potential candidates.

Qualifications

• Leadership experience in hospitality.
• Hands-on leader who enjoys the floor with the team.
• Strong communication and people leadership skills.
• Passion for delivering outstanding guest experiences.
• Thrive in a fast-paced environment.
• Experience across food, beverage and gaming is highly regarded.
• Current RSA & RSG certificates (RMLV desirable or willingness to obtain).

Responsibilities

• Lead from the front to deliver exceptional guest experiences.
• Support day-to-day operations across food, beverage and gaming.
• Coach, mentor and develop team members.
• Drive a positive team culture and maintain high service standards.
• Ensure presentation, compliance and operational standards are met.
• Assist with rostering, labour management and stock control.
• Work closely with the Venue Manager to achieve goals.

Skills

Leadership

People leadership

Communication

Guest experience

Fast-paced

F&B & Gaming

RSA/RSG

Job description

Assistant Venue Manager / Duty Manager

Ready to take the next step in your hospitality leadership career? Cleveland Sands is growing its leadership team, and we're looking for passionate hospitality professionals to join us in one of two exciting opportunities: Assistant Venue Manager / Duty Manager. Whether you're an experienced Duty Manager ready to step into an Assistant Venue Manager role, or you're looking to further develop your leadership career, we'd love to hear from you.

What You'll Be Doing

• Leading from the front to deliver exceptional guest experiences.
• Supporting the day-to-day operations of the venue across food, beverage and gaming.
• Coaching, mentoring and developing team members.
• Driving a positive team culture and maintaining high service standards.
• Ensuring presentation, compliance and operational standards are consistently met.
• Assisting with rostering, labour management and stock control.
• Working closely with the Venue Manager to achieve operational and financial goals.

What We're Looking For

• Previous leadership experience within hospitality.
• A hands-on leader who enjoys being on the floor with the team.
• Strong communication and people leadership skills.
• A passion for delivering outstanding guest experiences.
• The ability to thrive in a fast-paced environment.
• Experience across food, beverage and gaming is highly regarded.
• Current RSA & RSG certificates (RMLV desirable or willingness to obtain).

What's On Offer

• Competitive salary package ranging from $79,550 to $85,000, depending on the role and experience, plus up to $5,000 in annual KPI bonuses for Assistant Venue Manager.
• Ongoing leadership development through our AdVanCe Career Program.
• Genuine career progression opportunities across 200+ venues throughout Australia & New Zealand.
• Staff discounts across Australian Venue Co venues.
• Visa sponsorship opportunities may be available for high-performing candidates who demonstrate the right experience, skills and long-term commitment.
• A supportive team culture where your development and career growth are genuinely encouraged.

If you're ready to build a rewarding career with one of Australia's leading hospitality groups, we'd love to hear from you.

Apply today and become part of the team at Cleveland Sands. Make your career one to remember at Aus Venue Co. The work you do will directly impact everyone of our customers and our aim is to ensure our employees are provided with the support and knowledge to exceed our customers’ expectations.

Australian Venue Co. promotes a culture of diversity, equity, and inclusion through programs like AVC Pride for LGBTQIA+ support, Her Hospo for empowering women, and a First Nations Committee for reconciliation. We are committed to growing our understanding and engagement in diversity, equity and inclusion to build a more inclusive industry.