Maintenance Support Officer - Government Call Centre

Synaco; Brisbane; On-site; AUD 69,000 - 76,000; Full time

Benefits offered by this job

Gov assignment

Two roles

Extension potential

Call centre experience

Supportive team

Maintenance services impact

Job summary

Synergie Australia is seeking two AO3 Maintenance Support Officers for a trusted Government client located in Cannon Hill, Brisbane. This fast-paced role supports essential maintenance services and requires strong customer service and problem-solving skills.

You will handle high volumes of inbound/outbound calls, document interactions, and liaise with suppliers and internal stakeholders. Initial contract through 19 January 2027 with potential extension.

Qualifications

• Previous call centre or high-volume customer service experience.
• Confidence managing high volumes of inbound and outbound calls.
• Excellent verbal communication and active listening skills.
• Strong customer service and complaint-resolution capabilities.
• Ability to negotiate and manage challenging conversations professionally.
• Accurate data-entry and record-keeping skills.
• Strong problem-solving and decision-making capabilities.

Responsibilities

• Manage a high volume of inbound and outbound customer calls.
• Respond to maintenance-related enquiries professionally and efficiently.
• Listen carefully to customers and identify the support required.
• Resolve complaints and challenging enquiries within established guidelines.
• Use negotiation and dispute-resolution skills to achieve practical outcomes.
• Liaise with local suppliers, industry representatives and internal stakeholders.
• Maintain accurate customer, job and service information.
• Complete data entry and update operational systems.
• Prepare accurate correspondence, documents and reports.
• Prioritise competing enquiries and administrative tasks.
• Monitor outstanding matters and follow up when required.
• Work within established KPIs and performance measures.
• Escalate complex or sensitive matters appropriately.
• Contribute positively to team culture and internal improvement activities.
• Undertake general administrative duties as required.

Skills

Call centre experience

High-volume handling

Verbal communication

Active listening

Negotiation

Data entry

MS Office

Tools

Microsoft Office

Job description

Synergie Australia is seeking two AO3 Maintenance Support Officers for a trusted Government client located in Cannon Hill, Brisbane. This fast-paced role supports essential maintenance services and requires strong customer service and problem-solving skills.

You will handle high volumes of inbound/outbound calls, document interactions, and liaise with suppliers and internal stakeholders. Initial contract through 19 January 2027 with potential extension.