AO3 Maintenance Support Officer

Empire Group; Brisbane; On-site; AUD 70,000 - 81,000; Full time

Job summary

Empire Group is seeking a Maintenance Support Officer to provide frontline customer service and admin support for SEQ customers. The role operates in a high-volume call centre, handling calls and emails, recording information, and supporting responsive government property maintenance services.

Two positions are available, with an ASAP start. Initial contract to 19/01/2027 with a strong likelihood of ongoing work. Competitive hourly rate plus superannuation in Brisbane, QLD.

Qualifications

• Previous experience in a call centre or high-volume customer service environment.
• Experience within construction, insurance repairs or property maintenance knowledge is advantageous.
• Strong verbal communication and active listening skills.
• Proven ability to resolve customer enquiries and complaints professionally.
• Excellent data entry and administrative skills with a high level of accuracy.
• Strong time management and multitasking abilities.
• Sound computer literacy and experience using multiple systems simultaneously.

Responsibilities

• Arrange responsive maintenance for Government owned properties across SEQ.
• Handle inbound and outbound calls to answer enquiries and provide updates.
• Raise work orders and liaise with customers, trades and suppliers.
• Deliver high-quality customer service by responding to enquiries and resolving issues.
• Build and maintain relationships with customers, suppliers and stakeholders to support service delivery.
• Handle high call volumes while meeting performance targets and standards.
• Provide general administrative support, including data entry, record management and reporting.

Skills

Call centre experience

Construction knowledge

Verbal communication

Customer service

Data entry

Multitasking

System literacy

Tools

CRM systems

Data entry tools

Job description

• AO3 Maintenance Support Officer


• 2 x positions available


• QLD Government


• $51.12 per hour + superannuation


• Initial contract to 19/01/2027 + highly likely ongoing contract


• ASAP Start

About the role

As a Maintenance Support Officer, you will provide frontline customer service and administrative support for customers across SEQ.

Working within a high-volume call centre environment, you will assist customers over the phone and via email, accurately record information and contribute to the delivery of responsive maintenance services.

Key responsibilities

• Arranging responsive maintenance for Government owned properties across SEQ.


• Inbound and outbound phone calls to answer enquiries, provide updates and address maintenance needs


• Raising work orders


• Liaising with customers, various trades and suppliers for a variety of property maintenance needs


• Deliver high-quality customer service by responding to enquiries and resolving customer issues.


• Build and maintain effective relationships with customers, suppliers, and stakeholders to support service delivery.


• Handle high call volumes while meeting performance targets and service standards.


• Provide general administrative support, including data entry, record management and reporting tasks.

About you

To be successful in this role, you will demonstrate:

• Previous experience in a call centre or high-volume customer service environment.


• Experience within construction, insurance repairs or property maintenance knowledge is advantageous


• Strong verbal communication and active listening skills.


• Proven ability to resolve customer enquiries and complaints professionally.


• Excellent data entry and administrative skills with a high level of accuracy.


• Strong time management and multitasking abilities.


• Sound computer literacy and experience using multiple systems simultaneously.

At Empire Group, we value diversity and are committed to equitable recruitment. We encourage Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, people with disability, and other underrepresented groups to apply. Our focus is on creating fair, accessible, and culturally safe recruitment processes that genuinely reflect and respect the communities we serve.