Maintenance Support Specialist – Government Services

Synergie Group; Brisbane; On-site; AUD 69,000 - 76,000; Full time

Benefits offered by this job

Superannuation

Job summary

Synergie Australia is seeking two AO3 Maintenance Support Officers for a trusted Government client located in Cannon Hill. Use your customer service skills to support essential maintenance services and help deliver reliable government infrastructure across Queensland.

This fast-paced contract role pays AU$50–$55 per hour plus super, with a start as soon as possible through to 19 January 2027 and potential extension.

Qualifications

• Previous call centre or high-volume customer service experience.
• Confidence managing high volumes of inbound and outbound calls.
• Excellent verbal communication and active listening skills.
• Strong customer service and complaint-resolution capabilities.
• The ability to negotiate and manage challenging conversations professionally.
• Accurate data-entry and record-keeping skills.
• Strong problem-solving and decision-making capabilities.
• Excellent organisation, multitasking and time-management skills.
• Proficiency with computer systems and Microsoft Office.
• The ability to work accurately in a fast-paced environment.
• A professional and team-focused approach.
• Availability throughout the initial three-month contract without planned leave.

Responsibilities

• Manage a high volume of inbound and outbound customer calls.
• Respond to maintenance-related enquiries professionally and efficiently.
• Listen carefully to customers and identify the support required.
• Resolve complaints and challenging enquiries within established guidelines.
• Use negotiation and dispute-resolution skills to achieve practical outcomes.
• Liaise with local suppliers, industry representatives and internal stakeholders.
• Maintain accurate customer, job and service information.
• Complete data entry and update operational systems.
• Prepare accurate correspondence, documents and reports.
• Prioritise competing enquiries and administrative tasks.
• Monitor outstanding matters and follow up when required.
• Work within established KPIs and performance measures.
• Escalate complex or sensitive matters appropriately.
• Contribute positively to team culture and internal improvement activities.
• Undertake general administrative duties as required.

Skills

Call centre experience

High-volume calls

Verbal communication

Complaint-resolution

Negotiation

Data-entry

Problem-solving

Multitasking

MS Office

Fast-paced

Team-focused

Availability

Tools

Microsoft Office

Job description

Synergie Australia is seeking two AO3 Maintenance Support Officers for a trusted Government client located in Cannon Hill. Use your customer service skills to support essential maintenance services and help deliver reliable government infrastructure across Queensland.

This fast-paced contract role pays AU$50–$55 per hour plus super, with a start as soon as possible through to 19 January 2027 and potential extension.