Government Maintenance Support Specialist

Synergie; Brisbane; On-site; AUD 69,000 - 76,000; Full time

Benefits offered by this job

Government assignment in Cannon Hill

Two immediate opportunities

Contract extension potential

Valuable government service-delivery经验

Job summary

Synergie Australia is seeking two AO3 Maintenance Support Officer for a trusted Government client located in Cannon Hill, Brisbane. The roles start immediately with a three-month contract and potential extension.

You will manage high volumes of calls, handle maintenance enquiries, and coordinate with suppliers and stakeholders to deliver timely service and accurate records in a dynamic government environment.

Qualifications

• Previous call centre or high-volume customer service experience.
• Excellent verbal communication and active listening skills.
• Strong customer service and complaint-resolution capabilities.
• The ability to negotiate and manage challenging conversations professionally.
• Accurate data-entry and record-keeping skills.

Responsibilities

• Manage a high volume of inbound and outbound customer calls.
• Respond to maintenance-related enquiries professionally and efficiently.
• Listen carefully to customers and identify the support required.
• Resolve complaints and challenging enquiries within established guidelines.
• Use negotiation and dispute-resolution skills to achieve practical outcomes.
• Liaise with local suppliers, industry representatives and internal stakeholders.
• Maintain accurate customer, job and service information.
• Complete data entry and update operational systems.
• Prepare accurate correspondence, documents and reports.
• Prioritise competing enquiries and administrative tasks.
• Monitor outstanding matters and follow up when required.
• Work within established KPIs and performance measures.
• Escalate complex or sensitive matters appropriately.
• Contribute positively to team culture and internal improvement activities.

Skills

Call centre experience

High-volume/customer service

Verbal communication

Negotiation/dispute resolution

Data entry/records management

Problem solving

Time management

Tools

Microsoft Office

Job description

Synergie Australia is seeking two AO3 Maintenance Support Officer for a trusted Government client located in Cannon Hill, Brisbane. The roles start immediately with a three-month contract and potential extension.

You will manage high volumes of calls, handle maintenance enquiries, and coordinate with suppliers and stakeholders to deliver timely service and accurate records in a dynamic government environment.