A03 Maintenance Support Officer

FindMeA Pty Ltd; Brisbane; On-site; AUD 52,000 - 68,000; Full time

Job summary

FindMeA Pty Ltd in Cannon Hill is seeking a Customer Service Superstar to manage high-volume inbound calls, deliver excellent service and resolve enquiries in a busy call-centre.

You will handle data entry, documentation, reporting and build strong relationships with customers and stakeholders while supporting a collaborative team and striving for KPIs. This contract runs from ASAP through 19 January 2026 with potential extension.

Qualifications

• Experience in a call centre environment.
• Ability to work under pressure and meet KPIs.
• Must not have any leave booked for the first three months.

Responsibilities

• Handle high-volume inbound calls and provide outstanding customer service.
• Resolve customer complaints and inquiries with accuracy.
• Enter data and maintain records diligently.
• Prepare documents and reports for stakeholders.
• Build strong relationships with customers and teammates.
• Support a positive, collaborative team environment and meet KPIs.

Skills

Call centre ops

Customer service

Data entry

High call volumes

Complaint resolution

Problem solving

Verbal communication

Active listening

Time management

Multitasking

Record keeping

Team player

Job description

Location: Cannon Hill, QLD
Office: QBuild, 18 Southgate Avenue, Cannon Hill
Contract: ASAP start through to 19 January 2026 (with potential extension)

Are you the kind of person who can keep calm under pressure, solve problems on the fly, and deliver top-notch customer service with a smile? If you're a natural communicator who thrives in a fast-paced environment, we want to hear from you!

Customer Service Superstar Wanted - Cannon Hill

You'll be the friendly voice and helping hand for customers and stakeholders, managing enquiries, solving problems, and ensuring exceptional service delivery.

Your day could include:

• Handling high-volume inbound calls
• Providing outstanding customer service
• Resolving customer complaints and enquiries
• Accurate data entry and record keeping
• Preparing documents and reports
• Building strong relationships with customers and stakeholders
• Supporting a positive and collaborative team environment
• Working towards KPIs in a busy call-centre setting

What we're looking for

• Call centre operations
• Customer service
• Data entry and administration
• Handling high call volumes
• Complaint resolution
• Problem-solving and conflict management
• Strong verbal communication and active listening skills
• Time management and multitasking
• Computer literacy and accurate record keeping
• Team-focused attitude

Important Requirement

Due to operational demands and a busy workload, successful candidates must not have any leave booked during the first three months of the contract. Leave requests during this period may not be approved.

Why apply?

• Join a well-known Queensland Government organisation
• Great team culture and supportive environment
• Gain valuable experience in a busy customer-focused role
• Potential contract extension opportunities
• Convenient Cannon Hill location

If you're organised, customer-focused, and ready to hit the ground running, we'd love to hear from you!