Maintenance Service Dispatcher: High-Volume, Customer-Focused

Kingston Human Capital; Mackay Regional; On-site; AUD 58,000 - 83,000; Full time

Benefits offered by this job

Mackay Location

Contract up to January 2027

$51.12 per hour + 12% superannuation

Weekly pay

Job summary

Kingston Human Capital is looking for an experienced Customer Service Officer to join a busy Queensland Government maintenance coordination team in Mackay. You’ll thrive in a fast-paced environment, handle high volumes of calls, and coordinate maintenance across government-owned properties.

You will manage inquiries, prioritise requests, liaise with contractors and internal stakeholders, and maintain accurate records across multiple systems.

Qualifications

• Experience in a high-volume, fast-paced customer service or administrative environment.
• Experience managing a high volume of inbound and outbound calls, emails and customer enquiries.
• Strong multitasking and prioritisation under pressure.
• Excellent telephone manner and handling difficult customers.
• Proactive, team-focused attitude and willingness to learn.

Responsibilities

• Manage a high volume of inbound and outbound customer calls in a busy environment.
• Respond to customer enquiries and coordinate maintenance requests received via phone, email and online portals.
• Action and manage a high-volume shared inbox, ensuring enquiries and requests are prioritised and responded to efficiently.
• Coordinate maintenance requests across a diverse portfolio of government-owned properties.
• Liaise with contractors, suppliers and internal stakeholders to arrange maintenance works, monitor progress and follow up on outstanding requests.
• Handle challenging customer conversations professionally, demonstrating patience and resilience.
• Accurately update internal systems, maintain records and process work orders and documentation.
• Manage multiple competing priorities, adapting quickly to changing demands and urgent requests.
• Work collaboratively with a busy team to achieve service delivery targets and maintain high customer service standards.

Skills

High-volume customer service

Multitasking

Telephone etiquette

Conflict resolution

Adaptability

Attention to detail

CRM software

Microsoft Office

Tools

CRM software

Microsoft Office

Job description

Kingston Human Capital is looking for an experienced Customer Service Officer to join a busy Queensland Government maintenance coordination team in Mackay. You’ll thrive in a fast-paced environment, handle high volumes of calls, and coordinate maintenance across government-owned properties.

You will manage inquiries, prioritise requests, liaise with contractors and internal stakeholders, and maintain accurate records across multiple systems.