Customer Service & Dispatch Coordinator

WorkPac; Mackay Regional; On-site; AUD 43,000 - 62,000; Full time

Benefits offered by this job

On-the-job training

Discounts with WorkPac

Wellbeing Hub access

Job summary

WorkPac in Mackay is seeking a Customer Service & Administration Officer to be the first point of contact for customers, handling phone and face-to-face service while managing a range of admin duties. You will coordinate orders and dispatch with the sales and operations teams.

The role requires proficiency in Microsoft Office, invoicing/dispatch experience, and strong organisational skills. It offers Monday to Friday hours and a competitive hourly rate with penalties.

Qualifications

• Proficient in Microsoft Office Suite.
• Experience invoicing and dispatch is essential.
• Strong organisational skills and multitasking ability.
• Excellent communication and interpersonal skills.
• Able to work independently and in a team environment.
• High attention to detail in all tasks.

Responsibilities

• Provide phone and face-to-face customer service.
• Process customer orders accurately and efficiently.
• Coordinate sales and dispatch activities.
• Manage emails and general correspondence.
• Prepare invoices and schedule customer bookings.
• Perform general administrative duties and data entry.
• Maintain accurate records and documentation.

Skills

Microsoft Office

Invoicing

Dispatch experience

Organisational skills

Communication

Multitasking

Tools

Microsoft Excel

CRM/Email tools

Job description

WorkPac in Mackay is seeking a Customer Service & Administration Officer to be the first point of contact for customers, handling phone and face-to-face service while managing a range of admin duties. You will coordinate orders and dispatch with the sales and operations teams.

The role requires proficiency in Microsoft Office, invoicing/dispatch experience, and strong organisational skills. It offers Monday to Friday hours and a competitive hourly rate with penalties.