Call Centre/Administrator

DFP Recruitment; Mackay Regional; On-site; AUD 55,000 - 65,000; Full time

Job summary

DFP Recruitment in Mackay is seeking a Call Centre & Administration Officer to support a busy government team in the North Queensland Region. You will handle inbound enquiries, provide high-quality customer service and perform a range of administrative tasks.

Ideal candidates have call centre or busy phone-based customer service experience, strong communication skills and meticulous data entry abilities. This is a full-time role with an immediate start in a collaborative, fast-paced environment.

Qualifications

• Experience in a call centre or busy phone-based customer service role coupled with administration ability.
• Strong communication and interpersonal skills.
• The ability to manage difficult conversations and resolve issues professionally.
• Excellent attention to detail and accuracy.
• Strong time management and organisational skills.
• The ability to work under pressure and meet performance expectations.

Responsibilities

• Answering and managing inbound customer calls
• Providing efficient and professional customer service
• Processing and updating information within internal systems
• Preparing, compiling and maintaining accurate records and documentation
• Assisting with reporting and general administrative tasks
• Managing competing priorities in a fast-paced environment
• Resolving customer enquiries professionally and effectively
• Building positive relationships with customers and stakeholders

Skills

Call centre experience

Customer service

Communication

Data entry

Microsoft Word

Microsoft Excel

Outlook

Tools

Microsoft Office

Job description

Mackay | Full Time | Immediate Start

Are you an experienced customer service professional who thrives in a fast-paced environment? Do you enjoy helping customers, solving problems, and keeping administration tasks organised and accurate? We are seeking a motivated Call Centre & Administration Officer to join this busy government team supporting the North Queensland Region. This is an excellent opportunity for someone with a strong Call Centre or a busy phone based customer background who enjoys working in a dynamic team environment.

About the Role

As a Call centre/Customer Service with some administration, you will play a key role in providing high-quality support to customers and stakeholders by managing inbound enquiries and completing a variety of administrative functions.

Key responsibilities

• Answering and managing inbound customer calls
• Providing efficient and professional customer service
• Processing and updating information within internal systems
• Preparing, compiling and maintaining accurate records and documentation
• Assisting with reporting and general administrative tasks
• Managing competing priorities in a fast-paced environment
• Resolving customer enquiries professionally and effectively
• Building positive relationships with customers and stakeholders

About You

To be successful in this role, you will bring:

• Experience in a call centre or a busy phone based customer service role coupled with administration ability.
• Strong communication and interpersonal skills
• The ability to manage difficult conversations and resolve issues professionally
• Excellent attention to detail and accuracy
• Strong time management and organisational skills
• The ability to work under pressure and meet performance expectations
• A proactive approach and the ability to think outside the box
• Confidence working independently following on-the-job training

Essential Skills & Experience

• Demonstrated experience using Microsoft Word and Excel at a moderate level
• Proficiency across the Microsoft Office Suite, including Outlook
• Strong data entry and administration skills
• Ability to work in a KPI-driven environment

Highly Regarded

• Previous experience within a customer support or contact centre environment
• Knowledge of maintenance, trades or facilities management environments

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via ***********@dfp.com.au or 1300 337 *** and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.