Construction Tech Specialist: Field Support & Solutions

Komatsu Mining Corp.; Brisbane; On-site; AUD 58,000 - 83,000; Full time

Benefits offered by this job

Mackay Location

Contract up to January 2027

Weekly pay cycle

12% Superannuation (PAYG Agency)

Job summary

Queensland Government is seeking a resilient Customer Service Officer to join a busy maintenance coordination team in Mackay. You will handle a high volume of calls, emails and requests, coordinating maintenance across government properties and liaising with contractors.

The role requires strong multitasking, excellent communication and problem-solving skills in a fast-paced environment, with a contract up to January 2027 and weekly pay, plus 12% superannuation.

Qualifications

• Experience in a high-volume, fast-paced customer service or administrative setting.
• Proven ability to manage phone, email and online enquiries efficiently.
• Strong attention to detail and accuracy under pressure.
• Excellent communication and problem-solving abilities.

Responsibilities

• Manage a high volume of inbound and outbound customer calls in a busy environment.
• Respond to customer enquiries and coordinate maintenance requests via phone, email and portals.
• Action and manage a high-volume shared inbox, prioritising and responding promptly.
• Coordinate maintenance across government-owned properties with contractors.
• Liaise with contractors, suppliers and internal stakeholders to arrange works.
• Handle challenging conversations professionally with resilience.
• Update internal systems, maintain records and process work orders.
• Prioritise competing requests and adapt to changing demands.
• Collaborate with the team to achieve service delivery targets.

Skills

Customer service

Multitasking

Communication

Organisational skills

Conflict resolution

Tools

CRM systems

Multiple computer systems

Job description

Showing 1722 Construction Tech Specialist Field Support Solutions jobs in Queensland

About the Opportunity

An exciting opportunity is available for an experienced and resilient Customer Service Officer to join a busy Queensland Government maintenance coordination team. This isn't your typical customer service role! We're looking for someone who genuinely thrives in a fast-paced, high-pressure environment, enjoys being busy and can confidently juggle multiple priorities throughout the day. Working within a high-volume service delivery team, you'll be responsible for managing customer enquiries, coordinating maintenance requests and liaising with contractors and stakeholders to ensure essential maintenance services are delivered efficiently across government-owned properties and facilities. With a constant flow of phone calls, emails and competing priorities, you'll need to be adaptable, solutions-focused and comfortable thinking on your feet.

What You'll Be Doing

• Manage a high volume of inbound and outbound customer calls in a busy environment.
• Respond to customer enquiries and coordinate maintenance requests received via phone, email and online portals.
• Action and manage a high-volume shared inbox, ensuring enquiries and requests are prioritised and responded to efficiently.
• Coordinate maintenance requests across a diverse portfolio of government-owned properties.
• Liaise with contractors, suppliers and internal stakeholders to arrange maintenance works, monitor progress and follow up on outstanding requests.
• Handle challenging customer conversations professionally, demonstrating patience, resilience and strong conflict resolution skills.
• Accurately update internal systems, maintain records and process work orders and documentation.
• Manage multiple competing priorities, adapting quickly to changing demands and urgent requests.
• Work collaboratively with a busy team to achieve service delivery targets and maintain high customer service standards.

About you

• Previous experience in a high-volume, fast-paced customer service or administrative environment is essential.
• Experience managing a high volume of inbound and outbound phone calls, emails and customer enquiries.
• Strong multitasking skills with the ability to switch between tasks, manage interruptions and prioritise urgent requests.
• Excellent telephone manner and the confidence to manage difficult or frustrated customers professionally.
• A resilient, adaptable and positive personality who genuinely enjoys working in a busy environment.
• Strong attention to detail and the ability to maintain accuracy while working under pressure.
• Excellent communication, problem-solving and organisational skills.
• Confidence using multiple computer systems and managing large volumes of information.
• A proactive, team-focused attitude and willingness to learn.

Benefits

• Mackay Location
• Contract up to January 2027, possible extension
• $51.12 Per Hour + 12% Superannuation (PAYG Agency Contractor)
• 36.25 hours per week, Monday to Friday
• Weekly pay cycle