Customer Service & Dispatch Coordinator

WorkPac Group; Mackay Regional; On-site; AUD 52,000 - 58,000; Full time

Benefits offered by this job

Super paid on all hours

My Benefits & Flare discounts

Job summary

WorkPac Group in Mackay is seeking a Customer Service & Administration Officer to be the first point of contact for customers, handling phone and face-to-face service and a range of admin duties to support sales and dispatch.

You will process orders, manage emails, prepare invoices, coordinate bookings, and maintain records, leveraging MS Office and strong organisational and communication skills. Monday to Friday, $38/hr + penalties.

Qualifications

• Confident using Microsoft Office Suite.
• Experience with invoicing and dispatch is essential.
• Strong organisational skills with multitasking ability.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide exceptional phone and face-to-face customer service
• Process customer orders accurately and efficiently
• Coordinate sales and dispatch activities
• Manage emails and general correspondence
• Prepare invoices and schedule customer bookings
• Perform general administrative duties and data entry
• Maintain accurate records and documentation

Skills

Microsoft Office

Invoicing & Dispatch

Organisational skills

Communication skills

Team player

Attention to detail

Job description

WorkPac Group in Mackay is seeking a Customer Service & Administration Officer to be the first point of contact for customers, handling phone and face-to-face service and a range of admin duties to support sales and dispatch.

You will process orders, manage emails, prepare invoices, coordinate bookings, and maintain records, leveraging MS Office and strong organisational and communication skills. Monday to Friday, $38/hr + penalties.