Maintenance Coordination & Customer Support Officer

FindMeA Pty Ltd; Mackay Regional; Presencial; AUD 58.000 - 83.000; Jornada completa

Descripción de la vacante

FindMeA Pty Ltd is seeking a Maintenance Support Officer in Mackay to join a busy, supportive team. You will coordinate maintenance requests between customers, contractors, and internal teams, ensuring timely and accurate service delivery.

You'll have strong customer service experience, sharp communication, and the ability to multitask in a fast-paced environment. This long-term assignment offers a Monday–Friday schedule and a competitive hourly rate with super.

Formación

• Previous customer service experience
• Strong communication and relationship-building skills
• Ability to multitask and prioritise in a fast-paced environment
• High attention to detail and administrative accuracy
• Confident working to KPIs and performance targets

Responsabilidades

• Responding to maintenance requests via phone, email, and online portals
• Coordinating trades and maintenance works
• Keeping customers updated throughout the process
• Building strong relationships with contractors and stakeholders
• Managing records, reports, and administration tasks with accuracy
• Resolving issues professionally and delivering exceptional customer service
• Contributing to a positive team culture and continuous improvement initiatives

Conocimientos

Customer service experience

Communication skills

Relationship building

Multitasking

Attention to detail

Descripción del empleo

FindMeA Pty Ltd is seeking a Maintenance Support Officer in Mackay to join a busy, supportive team. You will coordinate maintenance requests between customers, contractors, and internal teams, ensuring timely and accurate service delivery.

You'll have strong customer service experience, sharp communication, and the ability to multitask in a fast-paced environment. This long-term assignment offers a Monday–Friday schedule and a competitive hourly rate with super.