A03 Business Support Officer

FindMeA Pty Ltd; Mackay Regional; On-site; AUD 58,000 - 83,000; Full time

Job summary

FindMeA Pty Ltd is seeking a Maintenance Support Officer in Mackay to join a busy, supportive team. You will coordinate maintenance requests between customers, contractors, and internal teams, ensuring timely and accurate service delivery.

You'll have strong customer service experience, sharp communication, and the ability to multitask in a fast-paced environment. This long-term assignment offers a Monday–Friday schedule and a competitive hourly rate with super.

Qualifications

• Previous customer service experience
• Strong communication and relationship-building skills
• Ability to multitask and prioritise in a fast-paced environment
• High attention to detail and administrative accuracy
• Confident working to KPIs and performance targets

Responsibilities

• Responding to maintenance requests via phone, email, and online portals
• Coordinating trades and maintenance works
• Keeping customers updated throughout the process
• Building strong relationships with contractors and stakeholders
• Managing records, reports, and administration tasks with accuracy
• Resolving issues professionally and delivering exceptional customer service
• Contributing to a positive team culture and continuous improvement initiatives

Skills

Customer service experience

Communication skills

Relationship building

Multitasking

Attention to detail

Job description

Maintenance Support Officer | Mackay | $51.12/hr + Super

Looking for a customer service role where no two days are the same? We're seeking an organised and proactive Maintenance Support Officer to join a busy and supportive team in Mackay. If you're great with people, love solving problems, and thrive in a fast-paced environment, this could be the opportunity you've been waiting for!

Location: 36 Tennyson Street, Mackay QLD 4740

Pay Rate: $51.12 per hour + Super

Duration: ASAP Start - 29 January 2027

Potential for Extension

Hours: Monday to Friday

What's the Role?

You'll be the key link between customers, contractors, and internal teams, helping coordinate maintenance requests and ensuring jobs are completed smoothly and efficiently.

Responsibilities

• Responding to maintenance requests via phone, email, and online portals
• Coordinating trades and maintenance works
• Keeping customers updated throughout the process
• Building strong relationships with contractors and stakeholders
• Managing records, reports, and administration tasks with accuracy
• Resolving issues professionally and delivering exceptional customer service
• Contributing to a positive team culture and continuous improvement initiatives

What We're Looking For

• Previous customer service experience
• Strong communication and relationship-building skills
• Ability to multitask and prioritise in a fast-paced environment
• High attention to detail and administrative accuracy
• Confident working to KPIs and performance targets
• Positive attitude with a solutions-focused mindset

Why You'll Love It

• Competitive rate of $51.12/hr + Super
• Stable Monday to Friday schedule
• Supportive team environment
• Long-term assignment with possible extension
• Meaningful role helping customers and coordinating essential services