Guest Service Supervisor | Luxury Wellness

Acquire Intelligence; Melbourne; Presencial; AUD 70 000 - 90 000; Tempo integral

Resumo da oferta

Acquire Intelligence is recruiting a Guest Service Supervisor for a private luxury wellness club in Melbourne. You will lead two Member Experience Specialists, spend regular time on site, and uphold white-glove, high-touch service for top-tier members.

You will make direct member calls, coach the team, and provide insights and reporting to club leadership. The role emphasizes leadership, discretion, and polished communication, with a standard 38-hour work week and 11:00am–7:00pm call windows,

Qualificações

• Minimum 3 years in luxury hospitality, wellness or private member club.
• At least 1 year leading or supervising a team.
• Ability to coach and give constructive feedback.
• Strong presence on the phone and in writing, and reporting accuracy.
• Right to work in Australia and willingness to undergo background checks.

Responsabilidades

• Lead two Member Experience Specialists and provide coaching.
• Spend regular time on site at the clubs and be the face of the program.
• Make member calls and ensure high standards of service.
• Deliver insights and reporting to the club leadership.

Conhecimentos

Luxury hospitality

Team leadership

Coaching

Communication

Discretion

Descrição da oferta de emprego

Guest Service Supervisor | Luxury Wellness

Lead the team that looks after a private luxury wellness club's top-tier members. White glove service, time on site at the clubs and real leadership.

Lead the team behind a luxury member experience

Our client is a leader in premium service, and its high-end members expect white glove care at every contact. As Team Leader with Acquire Intelligence you set that standard.

You are the face of the program: you lead two Member Experience Specialists and spend regular time on site at the clubs, where club leaders will rely on you.

You will make calls yourself, coach your team to deliver excellence for every member and bring the club the insights and reporting it values.

What you get

• Leadership of a small, high-profile team, with a direct line to the client's Head of Retention
• Regular time on site at the clubs
• Competitive salary, super, full time, 38 hours a week, with calls between 11:00am and 7:00pm
• You will work from our office on Chapel Street, South Yarra, a five minute walk from South Yarra train station. We are in one of Melbourne's busiest hubs, with endless shopping and food options

What you bring

• At least three years in luxury hospitality, wellness or a private members club, including at least one year leading or supervising a team, for example as a supervisor, duty manager, assistant manager or team leader
• A luxury hospitality instinct for how top-tier members want to be treated
• Coaching skill and the ability to give direct, constructive feedback
• Presence and composure on the phone and in person, polished written communication and accurate reporting
• Discretion with sensitive member and health informationThe right to work in Australia, and consent to background and reference checks

About Acquire Intelligence

Acquire Intelligence is an Australian-owned AI consulting and business process outsourcing company headquartered in Melbourne, with more than 9,500 people across Australia, the Philippines, the United States and the Dominican Republic.

Four values guide how we work:

• Curious and Clever: smart questions spark smart solutions
• Entrepreneurial Energy: think like an owner, solve like a founder
• Fast with Intent: we move fast and deliver real results
• Laugh and Learn: we do not take ourselves too seriously, just our results