Luxury Watch Warranty & After-Sales Advisor

Narooma; Willoughby; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Employee discount across Swatch Group

Extensive learning and development

Job summary

OMEGA is seeking a Customer Service Advisor for our Sydney-area boutique to deliver precision after-sales service and warranty support. You will diagnose, quote, and perform quick timepiece interventions while upholding OMEGA craftsmanship, building strong client relationships, and supporting boutique operations.

You will deepen your knowledge of OMEGA heritage and collections through ongoing training; weekend availability is required to meet peak periods and client needs.

Qualifications

• Previous experience in the watch industry, luxury retail or a comparable technical field.
• Strong technical aptitude, dexterity and exceptional attention to detail.
• Excellent communication, organisational and problem-solving skills.
• Strong analytical ability and a methodical approach to your work.
• Good computer literacy and time management skills.
• A passion for luxury watches and a commitment to developing your technical knowledge.
• Impeccable grooming and presentation.
• Full-time availability, including weekends and peak trading periods.

Responsibilities

• Deliver exceptional service to clients throughout their after-sales journey
• Assess service and warranty needs and recommend appropriate solutions
• Conduct timepiece diagnostics and prepare estimates for required work
• Perform quick service and bracelet interventions in line with OMEGA standards
• Complete ultrasonic cleaning of cases and bracelets
• Build strong client relationships and maintain accurate client records
• Support stock management and boutique operations
• Contribute to the achievement of boutique sales targets through exceptional service
• Develop comprehensive knowledge of OMEGA’s heritage, collections and watchmaking expertise
• Participate in ongoing training and product education to continuously develop your technical and product knowledge

Skills

Watch industry exp

Technical aptitude

Attention to detail

Communication skills

Problem solving

Computer literacy

Time management

Grooming & presentation

Weekend availability

Job description

OMEGA is seeking a Customer Service Advisor for our Sydney-area boutique to deliver precision after-sales service and warranty support. You will diagnose, quote, and perform quick timepiece interventions while upholding OMEGA craftsmanship, building strong client relationships, and supporting boutique operations.

You will deepen your knowledge of OMEGA heritage and collections through ongoing training; weekend availability is required to meet peak periods and client needs.