OMEGA Customer Service Advisor | Chatswood Chase

Narooma; Willoughby; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Employee discount across Swatch Group

Extensive learning and development

Job summary

OMEGA is seeking a Customer Service Advisor for our Sydney-area boutique to deliver precision after-sales service and warranty support. You will diagnose, quote, and perform quick timepiece interventions while upholding OMEGA craftsmanship, building strong client relationships, and supporting boutique operations.

You will deepen your knowledge of OMEGA heritage and collections through ongoing training; weekend availability is required to meet peak periods and client needs.

Qualifications

• Previous experience in the watch industry, luxury retail or a comparable technical field.
• Strong technical aptitude, dexterity and exceptional attention to detail.
• Excellent communication, organisational and problem-solving skills.
• Strong analytical ability and a methodical approach to your work.
• Good computer literacy and time management skills.
• A passion for luxury watches and a commitment to developing your technical knowledge.
• Impeccable grooming and presentation.
• Full-time availability, including weekends and peak trading periods.

Responsibilities

• Deliver exceptional service to clients throughout their after-sales journey
• Assess service and warranty needs and recommend appropriate solutions
• Conduct timepiece diagnostics and prepare estimates for required work
• Perform quick service and bracelet interventions in line with OMEGA standards
• Complete ultrasonic cleaning of cases and bracelets
• Build strong client relationships and maintain accurate client records
• Support stock management and boutique operations
• Contribute to the achievement of boutique sales targets through exceptional service
• Develop comprehensive knowledge of OMEGA’s heritage, collections and watchmaking expertise
• Participate in ongoing training and product education to continuously develop your technical and product knowledge

Skills

Watch industry exp

Technical aptitude

Attention to detail

Communication skills

Problem solving

Computer literacy

Time management

Grooming & presentation

Weekend availability

Job description

OMEGA - The timekeeper of human achievement.

Since 1848, OMEGA has set the standard in Swiss watchmaking through our commitment to precision and innovation. Our extraordinary legacy spans the Olympic Games, deep sea exploration, and the conquest of space, with the OMEGA Speedmaster becoming the first watch worn on the moon and serving on all six lunar landings. Equally synonymous with style and performance, OMEGA has been James Bond's watch of choice for nearly three decades, reinforcing our reputation for sophistication and excellence.

The Opportunity

As a Customer Service Advisor, you will be a key point of contact for clients visiting the boutique with their after-sales service and warranty needs. Combining technical expertise with exceptional client service, you will ensure every interaction reflects the precision, craftsmanship and excellence synonymous with OMEGA, while also supporting the broader boutique team to deliver an outstanding client experience.

Delivering the OMEGA Experience

Joining OMEGA means becoming part of a globally celebrated brand with a rich heritage, pioneering spirit, and unwavering commitment to excellence.

• Deliver exceptional service to clients throughout their after-sales journey
• Assess service and warranty needs and recommend appropriate solutions
• Conduct timepiece diagnostics and prepare estimates for required work
• Perform quick service and bracelet interventions in line with OMEGA standards
• Complete ultrasonic cleaning of cases and bracelets
• Build strong client relationships and maintain accurate client records
• Support stock management and boutique operations
• Contribute to the achievement of boutique sales targets through exceptional service
• Develop comprehensive knowledge of OMEGA’s heritage, collections and watchmaking expertise
• Participate in ongoing training and product education to continuously develop your technical and product knowledge

About you

You are passionate about OMEGA and take pride in delivering exceptional service with precision and attention to detail. You combine strong technical aptitude with excellent client service skills and enjoy developing your expertise within the world of luxury watches.

• Previous experience in the watch industry, luxury retail or a comparable technical field
• Strong technical aptitude, dexterity and exceptional attention to detail
• Excellent communication, organisational and problem-solving skills
• Strong analytical ability and a methodical approach to your work
• Good computer literacy and time management skills
• A passion for luxury watches and a commitment to developing your technical knowledge
• Impeccable grooming and presentation
• Full-time availability, including weekends and peak trading periods

Why Join OMEGA?

• Attractive performance-based incentive opportunities
• Generous employee discounts across Swatch Group brands
• Extensive learning and development opportunities, including access to global product and brand training

OMEGA has been part of history's defining moments. Now, we're looking for exceptional individuals to help shape the next chapter.