Luxury Watch Service & Warranty Advisor

Swatch Group; Willoughby; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Employee discounts

Brand training

Job summary

OMEGA boutique, part of Swatch Group, is seeking a Customer Service Advisor who will be a key contact for clients visiting the store for after-sales service and warranty needs. You will combine technical aptitude with exceptional client service to reflect the precision and craftsmanship of OMEGA.

Join a globally recognised luxury brand, participate in diagnostics, prepare estimates, support boutique operations and contribute to delivering an outstanding client experience while building

Qualifications

• Previous experience in the watch industry, luxury retail or a comparable technical field.
• Strong technical aptitude, dexterity and exceptional attention to detail.
• Excellent communication, organisational and problem-solving skills.
• Strong analytical ability and a methodical approach to your work.
• Good computer literacy and time management skills.
• A passion for luxury watches and a commitment to developing your technical knowledge.
• Impeccable grooming and presentation.
• Full-time availability, including weekends and peak trading periods.

Responsibilities

• Deliver exceptional service to clients throughout their after-sales journey.
• Assess service and warranty needs and recommend appropriate solutions.
• Conduct timepiece diagnostics and prepare estimates for required work.
• Perform quick service and bracelet interventions in line with OMEGA standards.
• Complete ultrasonic cleaning of cases and bracelets.
• Build strong client relationships and maintain accurate client records.
• Support stock management and boutique operations.
• Contribute to the achievement of boutique sales targets through exceptional service.
• Develop comprehensive knowledge of OMEGA’s heritage, collections and watchmaking expertise.
• Participate in ongoing training and product education to continuously develop your technical and product knowledge.

Skills

Communication

Problem solving

Attention to detail

Time management

Organisational skills

Technical aptitude

Grooming and presentation

Computer literacy

Luxury watches knowledge

Job description

OMEGA boutique, part of Swatch Group, is seeking a Customer Service Advisor who will be a key contact for clients visiting the store for after-sales service and warranty needs. You will combine technical aptitude with exceptional client service to reflect the precision and craftsmanship of OMEGA.

Join a globally recognised luxury brand, participate in diagnostics, prepare estimates, support boutique operations and contribute to delivering an outstanding client experience while building