Omega Client Advisor | Bondi

Swatch Group Australia; Sydney; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Incentives

Employee discounts

Training & development

Job summary

Swatch Group Australia''s OMEGA boutique in Sydney is seeking a Client Advisor to deliver a luxury shopping experience. You will build lasting client relationships, share the stories behind iconic collections, and provide tailored service that reflects the brand''s prestige.

Join a globally celebrated luxury brand, participate in training, and contribute to boutique performance while maintaining impeccable presentation and stock standards.

Qualifications

• Experience in luxury retail or premium environment.
• Ability to build strong client relationships and deliver exceptional experiences.
• Outstanding communication and interpersonal skills, with a strong sense of presentation.
• Willingness to work retail hours including weekends and peak periods.
• Interest in luxury watches is valued.

Responsibilities

• Build genuine and lasting relationships with clients to deliver world-class service.
• Contribute to boutique sales targets through service and product expertise.
• Support growth and maintenance of client and VIP database with personalized follow-up.
• Develop understanding of heritage, collections, and watchmaking.
• Maintain boutique presentation reflecting luxury positioning.
• Assist with visual merchandising, stock presentation, and inventory management.
• Organize boutique resources including packaging, warranties, manuals, and merchandising materials.
• Participate in ongoing training and product education.

Skills

Luxury retail

Client relationships

Communication skills

Presentation

Flexible hours

Job description

The timekeeper of human achievement

Since 1848, OMEGA has set the standard in Swiss watchmaking through our commitment to precision and innovation. Our extraordinary legacy spans the Olympic Games, deep sea exploration, and the conquest of space, with the OMEGA Speedmaster becoming the first watch worn on the moon and serving on all six lunar landings. Equally synonymous with style and performance, OMEGA has been James Bond's watch of choice for nearly three decades, reinforcing our reputation for sophistication and excellence.

The Opportunity

As a Client Advisor, you will be the face of OMEGA, delivering an exceptional boutique experience that reflects the prestige of our brand. More than a sales role, this is an opportunity to build meaningful relationships with clients, share the stories behind our iconic collections, and create exceptional customer experiences that stand the test of time.

Delivering the OMEGA experience

Joining OMEGA means becoming part of a globally celebrated brand with a rich heritage, pioneering spirit, and unwavering commitment to excellence.

• Build genuine and lasting relationships with clients, cultivating loyalty and repeat business to deliver a world class level of service
• Contribute to the achievement of boutique sales targets through exceptional service and product expertise
• Support the growth and maintenance of the client and VIP database, ensuring personalised follow up and engagement
• Develop an in depth understanding of OMEGA's heritage, collections, innovations, and watchmaking expertise
• Maintain impeccable boutique presentation standards, ensuring every detail reflects the luxury positioning of our brand
• Assist with visual merchandising, stock presentation, and boutique operations, including stock counts and supporting inventory management processes
• Organise and maintain boutique resources, including product packaging, warranties, instruction manuals, and visual merchandising materials
• Participate in ongoing training programs and product education to continuously enhance your knowledge and performance

About you

You are passionate about the OMEGA brand and naturally excel at creating memorable interactions and building lasting relationships. You understand that true luxury is in the detail, and you take pride in delivering a tailored service that is as unique as each customer. Your skills and experience will include:

• Previous experience within luxury retail, luxury fashion, jewellery, watches, or a client focused premium environment
• An ability to build strong client relationships and deliver exceptional customer experiences
• Outstanding communication and interpersonal skills, with an eye for presentation
• You have initiative, energy, and enthusiasm, with flexibility to work across retail trading hours, including weekends and peak trade periods
• Experience, knowledge or a passion for luxury watches is highly regarded

Why Join OMEGA?

• Attractive performance-based incentive opportunities
• Generous employee discounts across Swatch Group brands
• Extensive learning and development opportunities, including access to global product and brand training