Omega Customer Service Advisor | Chatswood Chase

Swatch Group; Willoughby; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Employee discounts

Brand training

Job summary

OMEGA boutique, part of Swatch Group, is seeking a Customer Service Advisor who will be a key contact for clients visiting the store for after-sales service and warranty needs. You will combine technical aptitude with exceptional client service to reflect the precision and craftsmanship of OMEGA.

Join a globally recognised luxury brand, participate in diagnostics, prepare estimates, support boutique operations and contribute to delivering an outstanding client experience while building

Qualifications

• Previous experience in the watch industry, luxury retail or a comparable technical field.
• Strong technical aptitude, dexterity and exceptional attention to detail.
• Excellent communication, organisational and problem-solving skills.
• Strong analytical ability and a methodical approach to your work.
• Good computer literacy and time management skills.
• A passion for luxury watches and a commitment to developing your technical knowledge.
• Impeccable grooming and presentation.
• Full-time availability, including weekends and peak trading periods.

Responsibilities

• Deliver exceptional service to clients throughout their after-sales journey.
• Assess service and warranty needs and recommend appropriate solutions.
• Conduct timepiece diagnostics and prepare estimates for required work.
• Perform quick service and bracelet interventions in line with OMEGA standards.
• Complete ultrasonic cleaning of cases and bracelets.
• Build strong client relationships and maintain accurate client records.
• Support stock management and boutique operations.
• Contribute to the achievement of boutique sales targets through exceptional service.
• Develop comprehensive knowledge of OMEGA’s heritage, collections and watchmaking expertise.
• Participate in ongoing training and product education to continuously develop your technical and product knowledge.

Skills

Communication

Problem solving

Attention to detail

Time management

Organisational skills

Technical aptitude

Grooming and presentation

Computer literacy

Luxury watches knowledge

Job description

The Opportunity

As a Customer Service Advisor, you will be a key point of contact for clients visiting the boutique with their after-sales service and warranty needs. Combining technical expertise with exceptional client service, you will ensure every interaction reflects the precision, craftsmanship and excellence synonymous with OMEGA, while also supporting the broader boutique team to deliver an outstanding client experience.

Delivering the OMEGA Experience

Joining OMEGA means becoming part of a globally celebrated brand with a rich heritage, pioneering spirit, and unwavering commitment to excellence.

• Deliver exceptional service to clients throughout their after-sales journey
• Assess service and warranty needs and recommend appropriate solutions
• Conduct timepiece diagnostics and prepare estimates for required work
• Perform quick service and bracelet interventions in line with OMEGA standards
• Complete ultrasonic cleaning of cases and bracelets
• Build strong client relationships and maintain accurate client records
• Support stock management and boutique operations
• Contribute to the achievement of boutique sales targets through exceptional service
• Develop comprehensive knowledge of OMEGA’s heritage, collections and watchmaking expertise
• Participate in ongoing training and product education to continuously develop your technical and product knowledge

About you

You are passionate about OMEGA and take pride in delivering exceptional service with precision and attention to detail. You combine strong technical aptitude with excellent client service skills and enjoy developing your expertise within the world of luxury watches.

• Previous experience in the watch industry, luxury retail or a comparable technical field
• Strong technical aptitude, dexterity and exceptional attention to detail
• Excellent communication, organisational and problem-solving skills
• Strong analytical ability and a methodical approach to your work
• Good computer literacy and time management skills
• A passion for luxury watches and a commitment to developing your technical knowledge
• Impeccable grooming and presentation
• Full-time availability, including weekends and peak trading periods

Why Join OMEGA?

• Attractive performance-based incentive opportunities
• Generous employee discounts across Swatch Group brands
• Extensive learning and development opportunities, including access to global product and brand training