OMEGA Customer Service Advisor | Chatswood Chase

The Swatch Group (Australia) PTY. LTD.; Melbourne, Sydney; On-site; AUD 45,000 - 65,000; Full time

Job summary

OMEGA boutique in Melbourne is seeking a Customer Service Advisor to be the main contact for clients seeking after-sales service and warranty support. You will blend technical knowledge with premium client service, ensuring every interaction reflects the precision and craftsmanship associated with OMEGA, while supporting the boutique team.

This role emphasizes delivering an outstanding client experience through expert guidance and collaborative teamwork within a luxury retail environment.

Responsibilities

• Be the key point of contact for clients visiting the boutique for after-sales service and warranty needs.
• Combine technical expertise with exceptional client service to reflect precision and craftsmanship.
• Support the broader boutique team to deliver an outstanding client experience.

Job description

The Opportunity

As a Customer Service Advisor, you will be a key point of contact for clients visiting the boutique with their after-sales service and warranty needs. Combining technical expertise with exceptional client service, you will ensure every interaction reflects the precision, craftsmanship and excellence synonymous with OMEGA, while also supporting the broader boutique team to deliver an outstanding client experience.