Luxury Reservations Agent – Multi-Hotel, Flexible Hours

Pullman; Melbourne; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

Accommodation discounts

Job summary

Pullman Melbourne City Centre, Mercure Melbourne City Centre and Novotel St Kilda are seeking a Reservations Agent to support three properties, handling guest bookings, enquiries and exceptional service throughout the reservation journey.

You will communicate with guests by phone and email, maximise sales opportunities, and adapt to a 6-day roster. Enjoy generous accommodation discounts for you and your family in a luxury-hospitality environment.

Qualifications

• Previous experience in a similar role within luxury hospitality preferred.
• Excellent communication and interpersonal skills.
• Impeccable presentation and grooming standards.
• Flexible with working hours including occasional Saturdays.

Responsibilities

• Handle guest bookings and enquiries via phone and email with a high level of service.
• Upsell where appropriate to maximise revenue.
• Process all correspondence accurately and in a timely manner.
• Support three properties with reservation tasks and enquiries.

Skills

Customer service

Communication

Time management

Upselling

Detail oriented

Pressure handling

Tools

Opera

Microsoft Office

Job description

Pullman Melbourne City Centre, Mercure Melbourne City Centre and Novotel St Kilda are seeking a Reservations Agent to support three properties, handling guest bookings, enquiries and exceptional service throughout the reservation journey.

You will communicate with guests by phone and email, maximise sales opportunities, and adapt to a 6-day roster. Enjoy generous accommodation discounts for you and your family in a luxury-hospitality environment.