Boutique Front Office Lead — Flexible Hours

Lancemore Hotels; Melbourne; Sur place; AUD 55 000 - 70 000; Plein temps

Avantages offerts par ce poste

Flexible work hours

Get MORE Lancemore discounts

Exclusive benefit program

Résumé du poste

Lancemore Crossley St. in Melbourne seeks an experienced Guest Services Agent to elevate guest experiences from reservation to departure.

You will act as an ambassador for the Lancemore boutique brand, engaging guests by phone, email and in person, while delivering personalised recommendations about the hotel and local area. Join a vibrant boutique brand known for authentic hospitality, teamwork and a performance-driven culture.

Qualifications

• Experience in a similar role is essential.
• Hands-on leadership skills to inspire the team during busy periods.
• Excellent communication and a passion for boutique hospitality.
• Ability to handle reservations, arrivals, departures and guest queries.

Responsabilités

• Deliver exceptional guest experiences across all stages of the guest journey.
• Ambassador for Lancemore, representing the boutique brand by phone, email and in person.
• Provide local area recommendations and respond to guest feedback promptly.
• Maintain systems and cash handling, including the PMS reservation system.

Connaissances

Guest service

Reservations

Customer focus

Team player

Outils

PMS

Description du poste

Lancemore Crossley St. in Melbourne seeks an experienced Guest Services Agent to elevate guest experiences from reservation to departure.

You will act as an ambassador for the Lancemore boutique brand, engaging guests by phone, email and in person, while delivering personalised recommendations about the hotel and local area. Join a vibrant boutique brand known for authentic hospitality, teamwork and a performance-driven culture.