Luxury Reservations Specialist | Guest Experience

Langham Hotels International Limited; Gold Coast City; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive remuneration

Industry-leading Learning &Development

Complimentary meals on shift

6 complimentary hotel nights per year

Employee Assistance Program

Job summary

Langham Hotels International Limited – Surfers Paradise is seeking a vibrant Reservations Agent to deliver exceptional guest service and manage room reservations. You will quote rates, answer enquiries, and uphold The Langham brand standards with courteous professionalism.

Ideal candidates will have customer service experience, strong communication skills, and the ability to work independently and with a team, using IT systems proficiently.

Qualifications

• Experience in customer service, with strong communication skills.
• Able to use IT systems and pick up new software quickly.
• Capable of independent and collaborative work.

Responsibilities

• Serve as first line of inquiry for room reservations and rate enquiries.
• Quote available rates to maximise room revenue per Langham standards.
• Provide excellent customer service and solutions to guests.

Skills

Customer service

Communication

IT literacy

Teamwork

Grooming & presentation

Education

Tertiary qualification in Hospitality/Hotel/Business

Tools

PMS/Property Management System

Job description

Langham Hotels International Limited – Surfers Paradise is seeking a vibrant Reservations Agent to deliver exceptional guest service and manage room reservations. You will quote rates, answer enquiries, and uphold The Langham brand standards with courteous professionalism.

Ideal candidates will have customer service experience, strong communication skills, and the ability to work independently and with a team, using IT systems proficiently.