Luxury Night Manager — Lead Overnight Guest Experience

LiveHire Limited; Adelaide; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

50% F&B discount across Crystalbrook餐厅

$99 room rates

Enhanced parental leave

Sustainable luxury initiatives

Internal mobility program

Online learning & development

Team recognition events

Career development pathways

Job summary

Crystalbrook Sam in Adelaide is seeking an experienced Night Manager to own the overnight operations of a luxury hotel at pre-opening. You will lead Front Office, support guests, coordinate across departments and ensure every detail is handled with confidence and care.

You will oversee night operations, respond to guest needs, and maintain a calm, professional presence. Previous Night Manager or senior Front Office experience is highly valued, with a focus on service excellence and operational

Qualifications

• Experience leading overnight Front Office operations.
• Ability to respond confidently to guest inquiries and service recovery.
• Strong decision-making and problem-solving skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead overnight Front Office and guest service operations.
• Act as senior hotel representative during the night shift.
• Create a warm, professional arrival experience for late-night guests.
• Respond to guest enquiries, requests and feedback; manage service recovery.
• Guide and support overnight team members.
• Complete night audit and end-of-day processes accurately.

Skills

Night Manager experience

Front Office leadership

Guest service excellence

Night audit

PMS familiarity

Tools

Property Management System (PMS)

Job description

Crystalbrook Sam in Adelaide is seeking an experienced Night Manager to own the overnight operations of a luxury hotel at pre-opening. You will lead Front Office, support guests, coordinate across departments and ensure every detail is handled with confidence and care.

You will oversee night operations, respond to guest needs, and maintain a calm, professional presence. Previous Night Manager or senior Front Office experience is highly valued, with a focus on service excellence and operational