Guest Experience Agent — Adelaide New Hotel Opening

Crystalbrook Collection; Adelaide; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

50% F&B discount across Crystalbrook餐厅

Room rates $99 and friends & family

Enhanced parental Leave

Sustainability initiatives

Internal mobility program

Online learning & career development

Culture of collaboration & diversity

Regular service recognition & events

Limitless career opportunities

Job summary

Crystalbrook Sam in Adelaide is recruiting a Guest Service Agent to join the opening team and help bring this exciting new hotel to life, supporting day-to-day operations and delivering memorable guest experiences from the start.

As part of Crystalbrook Sam, you will contribute to a sophisticated 196-room hotel with a signature rooftop restaurant, lobby bar, Day Spa, and heated pool. We value bold, sustainable, and people-first service and offer extensive benefits.

Qualifications

• Exceptional customer service experience; similar role preferred but not essential.
• Team-oriented approach to work with colleagues.
• Experience using Opera Cloud and Hotsos; knowledge of Outlook and Microsoft Office.
• Availability to work a 7-day overnight roster, including weekends and public holidays.
• Knowledge of Adelaide and local tourism is useful.

Responsibilities

• Meet and greet guests on arrival to hotel, anticipate guest needs and ensure customers are always referred to by name.
• Be aware of VIPs, long stays and return guests; communicate with all departments regarding hotel happenings and VIPs.
• Assist guests with requests, providing unique solutions and aiming to exceed expectations.
• Have full working knowledge of all tours and guest services facilities.
• Valet guest vehicles when required.

Skills

Customer service

Team player

Overnight roster

Initiative

Adelaide local knowledge

Tools

Opera Cloud

Hotsos

Outlook

Microsoft Office

Job description

Crystalbrook Sam in Adelaide is recruiting a Guest Service Agent to join the opening team and help bring this exciting new hotel to life, supporting day-to-day operations and delivering memorable guest experiences from the start.

As part of Crystalbrook Sam, you will contribute to a sophisticated 196-room hotel with a signature rooftop restaurant, lobby bar, Day Spa, and heated pool. We value bold, sustainable, and people-first service and offer extensive benefits.