Guest Experience Agent – Launch Team (5-Star Hotel)

Crystalbrook Sam; Adelaide; On-site; AUD 48,000 - 64,000; Full time

Benefits offered by this job

50% F&B discount across Crystalbrook</

Discounted room rates

Enhanced parental leave

Sustainability initiatives

Internal mobility program

Online learning and training

Team engagement events

Career growth opportunities

Job summary

Crystalbrook Sam in Adelaide is seeking an experienced Guest Service Agent to help launch a 196-room hotel with rooftop restaurant, lobby bar, spa and pool. Join the opening team to deliver memorable experiences and support day-to-day operations in a boutique, 5-star setting.

Be part of a bold, customer-obsessed culture, with opportunities for growth and involvement across a vibrant city precinct. Availability for a 7-day overnight roster is required.

Qualifications

• Exceptional customer service experience, preferably in hospitality.
• Team-centric approach with ability to work towards common goals.
• Knowledge of Opera Cloud and Hotsos systems is preferred.
• Proficiency with Outlook and Microsoft Office.

Responsibilities

• Meet and greet guests on arrival, address guests by name, and anticipate needs.
• Coordinate with departments regarding hotel happenings and VIPs.
• Assist guests with requests and provide unique solutions to exceed expectations.
• Maintain full knowledge of tours and guest services facilities.
• Valet guest vehicles when required.

Skills

Exceptional customer service

Team oriented

Guest relations

Initiative

Local Adelaide knowledge

Tools

Opera Cloud

Hotsos

Outlook

Microsoft Office

Job description

Crystalbrook Sam in Adelaide is seeking an experienced Guest Service Agent to help launch a 196-room hotel with rooftop restaurant, lobby bar, spa and pool. Join the opening team to deliver memorable experiences and support day-to-day operations in a boutique, 5-star setting.

Be part of a bold, customer-obsessed culture, with opportunities for growth and involvement across a vibrant city precinct. Availability for a 7-day overnight roster is required.