Luxury Hotel Porter & Guest Concierge – Premium Perks

Accor; Sydney; In loco; AUD 30.000 - 41.000; Tempo pieno

Vantaggi offerti da questo lavoro

Global hotel discounts

Birthday leave

Dining discounts

Career development

Uniform/laundry on-site

Staff meals

Anniversary stay

Descrizione del lavoro

Sofitel Sydney Wentworth seeks a friendly Porter to join our Concierge team in Sydney. You will be a primary point of contact for guests, handling luggage, providing information, and ensuring a seamless luxury experience throughout their visit.

The role emphasizes outstanding guest service, professional appearance, and the ability to work in a fast-paced, high-end environment. Evening and weekend shifts may be required as part of a flexible hospitality team.

Competenze

• Customer service oriented with a friendly, accommodating approach.
• Excellent verbal and written communication for guest interactions.
• Professional grooming and presentable appearance.
• Physical ability to lift, carry and transport items up to 30 kg.
• Willingness to work varied shifts including evenings, nights and weekends.

Mansioni

• Greet guests warmly and professionally on arrival.
• Assist guests with luggage, storage, and requests safely and efficiently.
• Provide information about local attractions and services to enhance stays.
• Maintain a neat, professional presence in the lobby and front of house.
• Address guest concerns promptly and escalate when needed.
• Represent the Sofitel brand with high-quality service at all times.
• Provide overnight operational support to the Duty Manager and In‑Room Dining teams.

Conoscenze

Guest service

Communication

Appearance & grooming

Lifting 30 kg

Shift flexibility

Descrizione del lavoro

Sofitel Sydney Wentworth seeks a friendly Porter to join our Concierge team in Sydney. You will be a primary point of contact for guests, handling luggage, providing information, and ensuring a seamless luxury experience throughout their visit.

The role emphasizes outstanding guest service, professional appearance, and the ability to work in a fast-paced, high-end environment. Evening and weekend shifts may be required as part of a flexible hospitality team.