Guest Service Agent | InterContinental Sydney

InterContinental Hotels & Resorts; Sydney; Vor Ort; AUD 42.000 - 65.000; Vollzeit

Benefits dieser Stelle

Complimentary meals

Paid birthday leave

Enhanced parental leave programme

Paid wellness and mental health days

IHG colleague discounts across hotels

Discount platform access

Career development opportunities

Zusammenfassung

InterContinental Sydney is seeking a personable Guest Service Agent to support our Front Office team. You will welcome guests, handle check-ins/outs, and respond to inquiries with warm, personalised service in a luxury hotel environment.

Ideal candidates bring Front Office or guest relations experience, exceptional communication skills, and a strong eye for detail. Australian working rights and a cooperative attitude are essential for success.

Qualifikationen

• Experience in Front Office, reception or guest relations.
• Luxury hotel experience is highly regarded.
• Ability to deliver warm, personalised guest service.
• Excellent communication and interpersonal skills.
• Strong attention to detail and high standards.
• Ability to manage competing priorities in a fast-paced environment.
• Collaborative approach across hotel teams.
• Full Australian working rights.
• Driver's license is advantageous but not essential.

Aufgaben

• Welcome guests and manage check-ins/outs.
• Respond to guest inquiries with personalised service.
• Anticipate guest needs and resolve requests.
• Maintain accurate guest information and reservations.
• Coordinate with other departments to deliver seamless experiences.
• Represent the InterContinental brand through service.

Kenntnisse

Front Office experience

Guest relations

Communication skills

Interpersonal skills

Attention to detail

Team collaboration

Customer service

Australian working rights

Driver's license

Jobbeschreibung

Create memorable guest experiences at one of Sydney’s most iconic luxury hotels

Circular Quay location | Complimentary meals | IHG colleague discounts and career development

Guest Service Agent

InterContinental Sydney

• Create memorable guest experiences at one of Sydney’s most iconic luxury hotels

• Full-Time & Part-Time Opportunities | Front Office

• Circular Quay location | Complimentary meals | IHG colleague discounts and career development

About Us

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international expertise and local insight, our passion for luxury travel transcends cultures and borders, inspiring us to create warm, sophisticated and deeply personal experiences for those seeking a richer perspective on the world. Every InterContinental hotel reflects the character of its destination, offering distinctive experiences that celebrate exceptional hospitality and meaningful human connection.

Located in the heart of Circular Quay within the beautifully restored Treasury Building, InterContinental Sydney is one of Australia's most iconic luxury hotels. Home to 509 beautifully appointed guest rooms and suites, award-winning dining experiences and breathtaking views of Sydney Harbour, we are committed to delivering exceptional hospitality through every detail of the guest experience.

We are seeking enthusiastic and personable Guest Service Agents to join our Front Office team, with full-time and part-time opportunities available.

Your Day to Day – Inspire Incredible

As part of our Front Office team, you will be at the heart of the guest experience, creating a warm and memorable welcome from arrival through to departure.

As a key point of contact for our guests, you will:

• Welcome guests, manage check-ins and check-outs, and ensure a smooth arrival and departure experience.

• Respond to guest enquiries in person and over the phone, providing attentive and personalised service.

• Anticipate guest needs and resolve requests or concerns with professionalism and care.

• Maintain accurate guest information and reservations, ensuring attention to detail across Front Office procedures.

• Work closely with other hotel departments to coordinate requests and deliver a seamless guest experience.

• Represent the InterContinental brand through your presentation, communication and commitment to exceptional service.

This is a busy and varied role where no two days are the same. Your ability to build genuine connections, remain composed under pressure and take pride in the finer details will help create experiences our guests remember.

What You Will Bring

You will be a personable and guest-focused individual with a genuine passion for hospitality and a commitment to delivering exceptional service.

You will also have:

• Previous experience in Front Office, reception or guest relations; luxury hotel experience will be highly regarded.

• A natural ability to deliver warm, welcoming and personalised guest service.

• Excellent communication and interpersonal skills, both face-to-face and over the phone.

• Strong attention to detail and pride in maintaining high standards.

• The ability to manage competing priorities and remain professional in a fast-paced environment.

• A collaborative approach and the confidence to work with colleagues across the hotel.

• A valid driver's licence will be advantageous but is not essential.

• Full Australian working rights.

What We Offer

In return, you will enjoy a range of benefits that support your wellbeing, development and career growth.

• Complimentary meals while on shift.

• Paid Birthday Leave.

• Enhanced parental leave programme.

• Paid wellness and mental health days.

• Colleague discounts across IHG Hotels & Resorts for accommodation, food and beverage.

• Access to an extensive colleague discounts platform across leading brands and retailers.

• Lifelong learning and career development opportunities across IHG Hotels & Resorts in Australia and around the world.

Most importantly, you will have the opportunity to build your hospitality career within one of Australia's leading luxury hotels and one of the world's most recognised hospitality brands.

We are proud to be InterContinental Sydney and proud to be IHG, and we know you will be too.