Luxury Hospitality Executive — VIP Experience Lead

Crown Resorts Limited; Melbourne; On-site; AUD 180,000 - 280,000; Full time

Job summary

Crown Resorts is seeking a senior hospitality executive to lead and elevate the luxury guest experience across The Villas, Crystal Club, and Crown Spa. You will drive guest satisfaction, personal service for VIP clients, and strategic initiatives to enhance luxury offerings and commercial outcomes.

You will manage financial performance, budgeting, forecasting, and revenue optimisation while building and coaching high-performing teams.

Responsibilities

• Lead and elevate the luxury hospitality experience across The Villas, Crystal Club, and Crown Spa.
• Drive exceptional guest satisfaction and personalised service for VIP and premium clientele.
• Develop and execute strategies that enhance luxury offerings, guest engagement, and commercial outcomes.
• Lead business performance through strong financial management, budgeting, forecasting, and revenue optimisation.
• Oversee major projects and initiatives that enhance the guest experience and operational efficiency.
• Build, coach, and inspire high-performing teams while fostering a culture of accountability, collaboration, and excellence.
• Partner with senior stakeholders across the business to ensure seamless delivery of luxury experiences.
• Champion Crown's commitment to service excellence, innovation, and continuous improvement.

Job description

Crown Resorts is seeking a senior hospitality executive to lead and elevate the luxury guest experience across The Villas, Crystal Club, and Crown Spa. You will drive guest satisfaction, personal service for VIP clients, and strategic initiatives to enhance luxury offerings and commercial outcomes.

You will manage financial performance, budgeting, forecasting, and revenue optimisation while building and coaching high-performing teams.