Director of Luxury Hospitality

Crown Resorts Limited; Melbourne; Presencial; AUD 180.000 - 280.000; Jornada completa

Descripción de la vacante

Crown Resorts is seeking a senior hospitality executive to lead and elevate the luxury guest experience across The Villas, Crystal Club, and Crown Spa. You will drive guest satisfaction, personal service for VIP clients, and strategic initiatives to enhance luxury offerings and commercial outcomes.

You will manage financial performance, budgeting, forecasting, and revenue optimisation while building and coaching high-performing teams.

Responsabilidades

• Lead and elevate the luxury hospitality experience across The Villas, Crystal Club, and Crown Spa.
• Drive exceptional guest satisfaction and personalised service for VIP and premium clientele.
• Develop and execute strategies that enhance luxury offerings, guest engagement, and commercial outcomes.
• Lead business performance through strong financial management, budgeting, forecasting, and revenue optimisation.
• Oversee major projects and initiatives that enhance the guest experience and operational efficiency.
• Build, coach, and inspire high-performing teams while fostering a culture of accountability, collaboration, and excellence.
• Partner with senior stakeholders across the business to ensure seamless delivery of luxury experiences.
• Champion Crown's commitment to service excellence, innovation, and continuous improvement.

Descripción del empleo

Better begins here Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

Key Responsibilities

• Lead and elevate the luxury hospitality experience across The Villas, Crystal Club, and Crown Spa.
• Drive exceptional guest satisfaction and personalised service for VIP and premium clientele.
• Develop and execute strategies that enhance luxury offerings, guest engagement, and commercial outcomes.
• Lead business performance through strong financial management, budgeting, forecasting, and revenue optimisation.
• Oversee major projects and initiatives that enhance the guest experience and operational efficiency.
• Build, coach, and inspire high-performing teams while fostering a culture of accountability, collaboration, and excellence.
• Partner with senior stakeholders across the business to ensure seamless delivery of luxury experiences.
• Champion Crown's commitment to service excellence, innovation, and continuous improvement.

About You

You are a proven hospitality executive with a passion for luxury service and a track record of leading complex, high-performing operations. You will bring:

• Extensive senior leadership experience within luxury hospitality, hotels, resorts, or premium guest experience environments.
• Strong commercial and financial acumen, including budget ownership and revenue management experience.
• A demonstrated ability to lead, develop, and retain high-performing teams.
• Exceptional stakeholder management and influencing skills.
• A guest-centric mindset with a commitment to delivering world-class experiences.
• The ability to thrive in a fast-paced environment while balancing strategic priorities with operational excellence.

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people.

Our Talent Community is a place to stay connected with life at Crown Resorts. Register for access to curated career content and stay in the know on what’s happening at Crown.

We’ll be in touch from time to time to share updates on events, new restaurant launches and popups, behind the scenes content, insider news, team stories, career tips and more. Stay connected as you explore career possibilities. You can expect better exposure, opportunities, experiences, and learning. It’s a place where you can create joy for the people who visit us, the cities we live in and the teams we work with.

Supported by your leader, you can enjoy a better balance in your lifestyle and feel a better you.