Premium Guest Growth & Loyalty Manager

Crown Resorts; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

Crown Resorts is seeking a results-driven sales professional to manage a portfolio of premium guests, driving loyalty and revenue growth. You will collaborate with marketing, VIP services, gaming, hotels and F&B to deliver tailored experiences that exceed expectations.

With 5–8 years in casino sales, you will build guest profiles, host exclusive events, and identify new business opportunities while maintaining the highest standards of confidentiality and service excellence.

Qualifications

• 5–8 years' experience in sales within the casino gaming industry.
• Demonstrated success achieving or exceeding sales and revenue targets.
• Strong commercial acumen and the ability to interpret sales and financial performance data.

Responsibilities

• Build, manage and grow a portfolio of premium guest relationships.
• Identify and develop strategies to increase guest engagement, loyalty and visitation.
• Host premium guests at events, entertainment experiences, functions and dinners.
• Proactively identify new business development opportunities and grow premium revenue.
• Partner with internal teams to deliver exceptional end-to-end guest experiences.
• Develop detailed guest profiles and maintain accurate customer information within Salesforce and related systems.
• Support the execution of targeted marketing initiatives, promotions and loyalty programs.
• Monitor portfolio performance and provide recommendations to drive revenue growth.
• Promote Premium Player Rebate Programs and other key business initiatives.
• Ensure the highest levels of guest confidentiality, professionalism and service excellence.
• Maintain compliance with all regulatory, responsible gaming, AML/CTF and company requirements.

Skills

Relationship management

Sales targets

Negotiation

Communication

CRM experience

Education

Bachelor's degree in Business Administration

Tools

Salesforce

Job description

Crown Resorts is seeking a results-driven sales professional to manage a portfolio of premium guests, driving loyalty and revenue growth. You will collaborate with marketing, VIP services, gaming, hotels and F&B to deliver tailored experiences that exceed expectations.

With 5–8 years in casino sales, you will build guest profiles, host exclusive events, and identify new business opportunities while maintaining the highest standards of confidentiality and service excellence.