Premium Guest Marketing & Loyalty Manager

Crown Resorts; Melbourne; Presencial; AUD 120 000 - 190 000; Tempo integral

Resumo da oferta

Crown Resorts is seeking a sales and relationship professional to manage a portfolio of premium guests, building long‑term relationships that drive loyalty, visitation and revenue growth. You will work with marketing, VIP services, gaming, hotels and F&B to deliver tailored experiences.

The role requires 5–8 years in casino sales with strong negotiation and communication skills, and a customer‑first mindset.

Qualificações

• 5–8 years' experience in sales within the casino gaming industry.
• Proven success achieving or exceeding sales and revenue targets.
• Strong commercial acumen and the ability to interpret sales and financial performance data.
• Exceptional relationship‑building, communication and negotiation skills.
• Experience working with culturally diverse clientele and an understanding of cultural sensitivities.
• Customer‑first mindset with a focus on delivering personalised experiences.
• Knowledge of CRM and administrative systems.
• Additional language skills will be highly regarded.

Responsabilidades

• Build, manage and grow a portfolio of premium guest relationships.
• Identify and develop strategies to increase guest engagement, loyalty and visitation.
• Host premium guests at events, entertainment experiences, functions and dinners.
• Proactively identify new business development opportunities and grow premium revenue.
• Partner with internal teams to deliver exceptional end‑to‑end guest experiences.
• Develop detailed guest profiles and maintain accurate customer information within Salesforce and related systems.
• Support the execution of targeted marketing initiatives, promotions and loyalty programs.
• Monitor portfolio performance and provide recommendations to drive revenue growth.
• Promote Premium Player Rebate Programs and other key business initiatives.
• Ensure the highest levels of guest confidentiality, professionalism and service excellence.
• Maintain compliance with all regulatory, responsible gaming, AML/CTF and company requirements.

Conhecimentos

Relationship building

Communication

Negotiation

Commercial acumen

Customer‑first mindset

CRM and administrative systems

Sales experience in casino gaming

Formação académica

Bachelor's degree in Business Administration or related discipline

Ferramentas

CRM

Descrição da oferta de emprego

Crown Resorts is seeking a sales and relationship professional to manage a portfolio of premium guests, building long‑term relationships that drive loyalty, visitation and revenue growth. You will work with marketing, VIP services, gaming, hotels and F&B to deliver tailored experiences.

The role requires 5–8 years in casino sales with strong negotiation and communication skills, and a customer‑first mindset.