Luxury Guest Services Concierge – Front Office

Park Hyatt; Sydney; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Shift meals (complimentary)

Spa and F&B discounts

Hyatt accommodation discounts

Learning & development programs

Employee assistance program

Paid family leave

Job summary

Park Hyatt Sydney is seeking a Guest Service Officer to guide guests through arrival and departure experiences, reporting to the Assistant Front Office Manager. This dynamic role sits within an inclusive Front Office team, offering opportunities to grow in a global hospitality company.

You’ll work to deliver personalized service, handle reservations, and assist with guest needs, while developing professionally in Australia or overseas with Hyatt.

Qualifications

• Diploma or certificate in Hospitality or Tourism Management is desirable.
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Responsibilities

• Greet guests and manage arrival/departure experiences with a focus on service excellence.
• Accurately handle bookings and input reservations into the system.
• Assist with cashiering functions and guest transactions.
• Coordinate luggage handling, transportation, and guest requests.
• Maintain knowledge of local attractions, dining, and activities to provide informed recommendations.
• Collaborate with Front Office colleagues to ensure smooth guest experiences.

Skills

Customer service

MS Office

Positive attitude

Ability to work under pressure

Education

Hospitality/Tourism diploma

Tools

Opera Cloud

Job description

Park Hyatt Sydney is seeking a Guest Service Officer to guide guests through arrival and departure experiences, reporting to the Assistant Front Office Manager. This dynamic role sits within an inclusive Front Office team, offering opportunities to grow in a global hospitality company.

You’ll work to deliver personalized service, handle reservations, and assist with guest needs, while developing professionally in Australia or overseas with Hyatt.