Guest Service Officer - Front Office

Park Hyatt; Sydney; In loco; AUD 52.000 - 68.000; Tempo pieno

Vantaggi offerti da questo lavoro

Shift meals (complimentary)

Spa and F&B discounts

Hyatt accommodation discounts

Learning & development programs

Employee assistance program

Paid family leave

Descrizione del lavoro

Park Hyatt Sydney is seeking a Guest Service Officer to guide guests through arrival and departure experiences, reporting to the Assistant Front Office Manager. This dynamic role sits within an inclusive Front Office team, offering opportunities to grow in a global hospitality company.

You’ll work to deliver personalized service, handle reservations, and assist with guest needs, while developing professionally in Australia or overseas with Hyatt.

Competenze

• Diploma or certificate in Hospitality or Tourism Management is desirable.
• ,
• ],
• job_responsibilities_description
• : [

Mansioni

• Greet guests and manage arrival/departure experiences with a focus on service excellence.
• Accurately handle bookings and input reservations into the system.
• Assist with cashiering functions and guest transactions.
• Coordinate luggage handling, transportation, and guest requests.
• Maintain knowledge of local attractions, dining, and activities to provide informed recommendations.
• Collaborate with Front Office colleagues to ensure smooth guest experiences.

Conoscenze

Customer service

MS Office

Positive attitude

Ability to work under pressure

Formazione

Hospitality/Tourism diploma

Strumenti

Opera Cloud

Descrizione del lavoro

Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.

Park Hyatt Sydney is recruiting for a professionalGuest Service Officer to join our Front Office team. Join us to redefine luxury.

About the Role

In the role of Guest Service Officer you will be responsible for the guest’s arrival and departure experience. Reporting to the Assistant Front Office Manager, you will be enjoying an inclusive working environment within a dynamic team that extends beyond the realms of Front Office.

This varied and dynamic role provides a chance to develop your professional hospitality career within an international company; either in Australia or overseas.

Main Responsibilities

• Personally and frequently verifies that guests are receiving the best possible service during arrival and departure.
• To accept room reservations accurately and efficiently and enter the reservation into the computer system immediately.
• To be familiar with the handling of cashiering functions.
• Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.
• To have a sound knowledge of the local environment with regard to attractions, places of interest, restaurants, shopping areas etc.
• Works closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

Qualifications

• Good Computer Skills particularly in the use of MS Office.
• Ability to work under pressure.
• Positive, can-do attitude
• Diploma/certificate in Hospitality or Tourism Management is desirable.
• Knowledge of Opera Cloud is desirable.
• Preferable prerequisite knowledge of the Travel/Hotel industry

Working at Park Hyatt Sydney will include:

• Access to employee benefits such as complimentary shift meals, discounts for the Spa and all Food and Beverage outlets
• Access to complimentary and discounted Hyatt accommodation worldwide
• Access to internationally recognised learning and development programs and opportunities
• Access to an employee assistance program and paid family leave benefits
• Being part of a diverse and inclusive team, passionate about their work

A career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Multinational Workplaces with the aim to create an authentic culture of care and service.
Our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt
If you are looking for a fulfilling career,