Luxury Front Desk Concierge – Guest Services

Four Seasons Hotels; Sydney; On-site; AUD 52,000 - 64,000; Full time

Benefits offered by this job

Competitive wages

Excellent Training and Development

Complimentary Accommodation at other 四

Complimentary Dry Cleaning for Uniform

Complimentary Employee Meals

Job summary

Four Seasons Hotels and Resorts in Sydney seeks a Guest Services Officer to welcome guests, check them in/out, and deliver exceptional service. You will respond to requests, coordinate with the Front Desk, and support with reservations and records to ensure a seamless guest experience.

The role requires friendliness, strong communication, attention to detail, and the ability to work a rotating roster including weekends and evenings. OPERA knowledge is a bonus, and staff benefits await.

Qualifications

• Experience in a front desk or guest service role in a hotel environment.
• Strong communication skills, both verbal and written.
• Ability to thrive in a fast-paced hotel setting with attention to detail.

Responsibilities

• Provide exceptional customer service to all guests, assisting with check-in and check-out, inquiries and special requests.
• Process reservations, handle phone calls, and maintain accurate records.
• Address guests’ inquiries effectively and professionally.

Skills

Exceptional communication

Guest service mindset

Fast-paced environment

Time management

Front desk experience

Verbal and written communication

Rotating roster availability

Tools

OPERA system

Job description

Four Seasons Hotels and Resorts in Sydney seeks a Guest Services Officer to welcome guests, check them in/out, and deliver exceptional service. You will respond to requests, coordinate with the Front Desk, and support with reservations and records to ensure a seamless guest experience.

The role requires friendliness, strong communication, attention to detail, and the ability to work a rotating roster including weekends and evenings. OPERA knowledge is a bonus, and staff benefits await.