Luxury Guest Experience Host – Front Desk

Saddles Mount White; Central Coast Council; On-site; AUD 50,000 - 65,000; Full time

Job summary

Grand Saddles on the Central Coast of New South Wales seeks a Guest Service Host - Receptionist to welcome guests, manage check-ins, and ensure a seamless stay across dining, spa and experiences. You will coordinate with reservations, F&B, spa and housekeeping, maintain guest profiles, and handle billing with precision.

RSA NSW and First Aid are advantageous, and a rotating roster including early mornings, evenings and weekends is expected.

Qualifications

• At least 1–2 years of front office experience in luxury hotels, lodges or resorts.
• Warm, polished presence with confidence in guest conversations.
• Familiar with property management systems (Opera Cloud, Mews, Infor or similar).
• Attention to detail in billing, guest profiles and handovers.
• Local knowledge of the region is advantageous.
• RSA NSW and a current First Aid certificate are advantageous.

Responsibilities

• Deliver personalised arrivals, in-stay care and departures.
• Curate dining, spa and experience bookings around each guest's stay.
• Maintain accurate guest profiles, preferences and occasion notes.
• Process check-in, billing and payments with complete accuracy.
• Respond to guest requests and feedback promptly and graciously.
• Work closely with reservations, F&B, spa and housekeeping to deliver a seamless stay.

Skills

Front office experience

Guest service excellence

Communication skills

Billing and payments

RSA NSW

First Aid certificate

Roster flexibility

Local knowledge

Tools

Opera Cloud

Mews

Infor

Job description

Grand Saddles on the Central Coast of New South Wales seeks a Guest Service Host - Receptionist to welcome guests, manage check-ins, and ensure a seamless stay across dining, spa and experiences. You will coordinate with reservations, F&B, spa and housekeeping, maintain guest profiles, and handle billing with precision.

RSA NSW and First Aid are advantageous, and a rotating roster including early mornings, evenings and weekends is expected.