Front Desk: Guest Experience Specialist

ALH Hotels; Sydney; On-site; AUD 34,000 - 44,000; Full time

Benefits offered by this job

Exclusive discount card

Health and wellbeing services

Learning and development opportunities

Discounts at Woolworths/WING BIG W

Job summary

ALH Hotels’ Narrabeen Sands Hotel in Sydney’s NSW is hiring a Front Office Attendant to greet guests and deliver warm, attentive service. You’ll handle reception tasks, enquiries and bookings with speed and care while supporting team operations.

We’re looking for someone with a passion for guest service, strong communication and good computer skills, plus an RSA certificate. This hands-on role involves lifting and physical tasks as needed, in a vibrant hospitality environment.

Qualifications

• You know that when it comes to guest service, every moment matters.
• You are great with people, communication and detail and are motivated to make magic happen for your guests and your teammates.
• You are highly organised and have great computer skills.

Responsibilities

• Create a welcoming atmosphere for our guests through warm, friendly and attentive service.
• Stay up to date on reception emails and phone calls and action administrative tasks as quickly as possible.
• Lean into team work and assist with accommodation, bistro and booking duties as required.

Skills

Guest service

People skills

Communication

Attention to detail

Computer skills

Education

RSA certificate

Job description

ALH Hotels’ Narrabeen Sands Hotel in Sydney’s NSW is hiring a Front Office Attendant to greet guests and deliver warm, attentive service. You’ll handle reception tasks, enquiries and bookings with speed and care while supporting team operations.

We’re looking for someone with a passion for guest service, strong communication and good computer skills, plus an RSA certificate. This hands-on role involves lifting and physical tasks as needed, in a vibrant hospitality environment.