Guest Service Host - Reception

Saddles Mount White; Central Coast Council; On-site; AUD 50,000 - 65,000; Full time

Job summary

Grand Saddles on the Central Coast of New South Wales seeks a Guest Service Host - Receptionist to welcome guests, manage check-ins, and ensure a seamless stay across dining, spa and experiences. You will coordinate with reservations, F&B, spa and housekeeping, maintain guest profiles, and handle billing with precision.

RSA NSW and First Aid are advantageous, and a rotating roster including early mornings, evenings and weekends is expected.

Qualifications

• At least 1–2 years of front office experience in luxury hotels, lodges or resorts.
• Warm, polished presence with confidence in guest conversations.
• Familiar with property management systems (Opera Cloud, Mews, Infor or similar).
• Attention to detail in billing, guest profiles and handovers.
• Local knowledge of the region is advantageous.
• RSA NSW and a current First Aid certificate are advantageous.

Responsibilities

• Deliver personalised arrivals, in-stay care and departures.
• Curate dining, spa and experience bookings around each guest's stay.
• Maintain accurate guest profiles, preferences and occasion notes.
• Process check-in, billing and payments with complete accuracy.
• Respond to guest requests and feedback promptly and graciously.
• Work closely with reservations, F&B, spa and housekeeping to deliver a seamless stay.

Skills

Front office experience

Guest service excellence

Communication skills

Billing and payments

RSA NSW

First Aid certificate

Roster flexibility

Local knowledge

Tools

Opera Cloud

Mews

Infor

Job description

At Grand Saddles, there is no queue and no script. Guests arrive to a name they have already heard and a welcome that feels personal. As a Guest Service Host - Receptionist, you are the host of that moment and the thread that runs through every stay.

You will greet and settle guests, anticipate their needs before they voice them, and bring their stay together across dining, spa and experiences in the surrounding landscape. You will know who is celebrating, who prefers the quiet table, and who would appreciate a car waiting after dinner. Behind the warmth sits real precision: accurate billing, careful handovers, and seamless communication with reservations, restaurant, spa and housekeeping.

The position reports to the Hotel Manager and suits a hospitality professional who wants to do their best work somewhere small enough for it to be noticed.

About You

At least one to two years' front office experience in a luxury hotel, lodge or resort

Natural warmth, polish and presence, with confidence in conversation with discerning guests

Working knowledge of a property management system (Opera Cloud, Mews, Infor or similar)

Sharp attention to detail in billing, guest profiles and handovers

Local knowledge and a curiosity about the region are a real advantage

RSA (NSW) and a current First Aid certificate are advantageous

Flexibility across a rotating roster, including early mornings, evenings and weekends

What You'll Do

Deliver personalised arrivals, in-stay care and departures

Curate dining, spa and experience bookings around each guest's stay

Maintain accurate guest profiles, preferences and occasion notes

Process check-in, billing and payments with complete accuracy

Respond to guest requests and feedback promptly and graciously

Work closely with reservations, F&B, spa and housekeeping to deliver a seamless stay