Luxury Guest Experience Concierge

Four Seasons; Sydney; On-site; AUD 50,000 - 70,000; Full time

Job summary

Four Seasons Sydney invites applications for a Guest Services Officer to deliver an exceptional guest experience from check-in to departure. You will respond to a wide range of guest requests, offer personal recommendations, and align with Four Seasons service standards.

This role sits in the Rooms Division under the Front Desk Manager. You will provide top-tier service, assist with reservations and communications, and ensure accurate record‑keeping while maintaining grace under pressure in a

Responsibilities

• Deliver an exceptional guest experience from check-in to departure.
• Respond to a wide range of guest requests and provide personal recommendations.
• Assist with reservations and communications and maintain accurate records.

Job description

Four Seasons Sydney invites applications for a Guest Services Officer to deliver an exceptional guest experience from check-in to departure. You will respond to a wide range of guest requests, offer personal recommendations, and align with Four Seasons service standards.

This role sits in the Rooms Division under the Front Desk Manager. You will provide top-tier service, assist with reservations and communications, and ensure accurate record‑keeping while maintaining grace under pressure in a