Luxury Concierge Clerk: Personalised Guest Experiences

Four Seasons Hotels and Resorts; Sydney; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive wages

Training and development

Complimentary accommodation

Dry cleaning for uniforms

Employee meals

Job summary

Four Seasons Hotel Sydney is seeking a Concierge Clerk to deliver highly personalised guest experiences with warmth and precision. You will assist guests with dining, entertainment, transportation, and information on local attractions while liaising across hotel departments to ensure seamless service.

The role requires a polished hospitality presence, strong communication, and the ability to multitask in a fast-paced luxury environment. Weekend and holiday flexibility is preferred.

Qualifications

• High school diploma or equivalent.
• Experience in a luxury hotel or high-end hospitality environment preferred.
• Excellent communication and warm, friendly demeanor.

Responsibilities

• Provide personalised assistance and recommendations to guests.
• Arrange reservations for dining, entertainment, transportation, and more.
• Serve as a knowledgeable resource on local attractions and events.
• Act as a liaison between guests and other hotel departments.
• Resolve guest concerns promptly and effectively with empathy.
• Maintain accurate records, logs, and reports for guests and operations.
• Foster positive relationships with guests and anticipate needs.
• Stay updated on industry trends and local happenings to enhance experiences.

Skills

Excellent communication

Interpersonal skills

Organisational skills

Multitasking

Local attractions knowledge

Professional demeanor

Education

High school diploma

Hospitality training

Job description

Four Seasons Hotel Sydney is seeking a Concierge Clerk to deliver highly personalised guest experiences with warmth and precision. You will assist guests with dining, entertainment, transportation, and information on local attractions while liaising across hotel departments to ensure seamless service.

The role requires a polished hospitality presence, strong communication, and the ability to multitask in a fast-paced luxury environment. Weekend and holiday flexibility is preferred.