Reservations Agent

Four Seasons Hotels; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Complimentary stays

Training & development

Staff meals

Laundry allowance

Career growth

Job summary

Four Seasons Hotel Sydney is seeking a Reservations Agent to welcome guests, answer enquiries by phone and email, and convert conversations into confirmed bookings while showcasing the hotel’s luxury service. You will liaise with VIP guests and travel partners, stay informed on hotel offerings to upsell services, and maintain accuracy in a fast-paced, high-standard environment.

Join a team that delivers outstanding service, supports professional growth, and offers a collaborative work culture in

Qualifications

• Minimum 1 year of experience in Reservations or Front Office within a large international hotel.
• Strong communication skills and ability to build rapport with guests.
• Ability to manage time effectively and stay organised in a fast-paced environment.

Responsibilities

• Handle guest enquiries via phone and email, converting conversations into confirmed bookings.
• Liaise with VIP guests, wholesalers, and travel agents to make, amend, and confirm reservations.
• Stay knowledgeable on hotel offerings – including restaurants, bar, and spa – to upsell services.
• Ensure every interaction reflects the warmth, care, and service excellence of Four Seasons.

Skills

Excellent communication

Guest relations

Attention to detail

Time management

Organisation

Rotating roster

Customer service

Tools

Opera PMS

Job description

At Four Seasons, we invite you to experience a globally recognised culture of connection, craftsmanship, and character, built on a fundamental belief in the power of people.

Perfectly positioned on the Sydney Harbour foreshore, Four Seasons Hotel Sydney features 531 beautifully remodelled guest rooms and suites, world-class dining, and outstanding service.

Our Reservations Agents are the voice of the hotel, combining charisma and professionalism to bring our rooms, suites, and facilities to life. With genuine passion and precision, you will create the first impression of the Four Seasons experience, making this department critical to our success.

What You Will Do

• Handle guest enquiries via phone and email, converting conversations into confirmed bookings
• Liaise with VIP guests, wholesalers, and travel agents to make, amend, and confirm reservations
• Stay knowledgeable on all hotel offerings – including restaurants, bar, and spa – to upsell services and personalise guest experiences
• Ensure every interaction reflects the warmth, care, and service excellence of Four Seasons

What You Bring

• Outstanding communication skills, with a natural ability to engage and build rapport
• A true passion for delivering memorable guest experiences
• Exceptional attention to detail and accuracy in a fast-paced environment
• Strong organisational and time management skills
• At least 1 year of experience in Reservations or Front Office within a large international hotel
• Flexibility to work a rotating roster, including evenings and weekends
• Previous experience with Opera PMS is highly regarded

What We Offer

At Four Seasons, our people are our greatest asset. As part of our team, you will enjoy:

• Complimentary stays at Four Seasons properties worldwide
• Competitive remuneration and career growth opportunities
• Access to award-winning training and development programs
• Staff meals and laundry for work attire
• A supportive, inclusive culture guided by the Golden Rule – treating others as we wish to be treated

We carefully review every application to ensure the best match with our preferred qualifications. If you meet the profile, we look forward to connecting with you.