Concierge Clerk

Four Seasons Hotels and Resorts; Sydney; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive wages

Training and development

Complimentary accommodation

Dry cleaning for uniforms

Employee meals

Job summary

Four Seasons Hotel Sydney is seeking a Concierge Clerk to deliver highly personalised guest experiences with warmth and precision. You will assist guests with dining, entertainment, transportation, and information on local attractions while liaising across hotel departments to ensure seamless service.

The role requires a polished hospitality presence, strong communication, and the ability to multitask in a fast-paced luxury environment. Weekend and holiday flexibility is preferred.

Qualifications

• High school diploma or equivalent.
• Experience in a luxury hotel or high-end hospitality environment preferred.
• Excellent communication and warm, friendly demeanor.

Responsibilities

• Provide personalised assistance and recommendations to guests.
• Arrange reservations for dining, entertainment, transportation, and more.
• Serve as a knowledgeable resource on local attractions and events.
• Act as a liaison between guests and other hotel departments.
• Resolve guest concerns promptly and effectively with empathy.
• Maintain accurate records, logs, and reports for guests and operations.
• Foster positive relationships with guests and anticipate needs.
• Stay updated on industry trends and local happenings to enhance experiences.

Skills

Excellent communication

Interpersonal skills

Organisational skills

Multitasking

Local attractions knowledge

Professional demeanor

Education

High school diploma

Hospitality training

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location:

When you think about Four Seasons, we hope unparalleled luxury comes to mind. But what is luxury, really? Our answer may surprise you. To us, true luxury is a meaningful sense of belonging. It is a dedicated focus on how people want to be treated, grounded in the genuine care you experience during your stay and defined by an abundance of humanity and generosity. This starts with our passionate team, welcoming you to be the centre of our world, anywhere in the world - and always with a distinctly human touch. The views are just the beginning at Four Seasons Hotel Sydney, located at the epicentre of the historic Rocks district, sparkling Harbour and buzzing CBD. Chic rooms and suites embrace the iconic attractions just steps away, while the award-winning restaurant and street front bar are destinations unto themselves.

As a Concierge Clerk at Four Seasons, you are an extension of our legendary service culture and a trusted ambassador for our guests. This role supports the Concierge team in delivering highly personalised, anticipatory service that reflects the Four Seasons commitment to excellence. Through warmth, precision, and genuine care, you will help create meaningful and memorable experiences for every guest.

What you will do

• Provide personalised assistance and recommendations to guests, ensuring their needs and preferences are met.

• Arrange reservations for dining, entertainment, transportation, and other services, demonstrating exceptional organisational skills.

• Serve as a knowledgeable resource on local attractions, events, and points of interest.

• Act as a liaison between guests and other hotel departments, facilitating smooth communication and ensuring seamless experiences.

• Resolve guest concerns and complaints promptly and effectively, demonstrating empathy and problem-solving skills.

• Maintain accurate records, logs, and reports, ensuring that all information is documented meticulously.

• Foster positive relationships with guests, anticipating their needs, and providing a level of service that reflects our commitment to luxury hospitality.

• Stay updated on industry trends, local events, and new attractions to enhance guest experiences
  

What you bring

• High school diploma or equivalent; additional education in hospitality or a related field is a plus.

• Previous experience in a luxury hotel or high-end hospitality environment is highly desirable.

• Excellent communication and interpersonal skills, with a warm and friendly demeanor.

• Strong organisational skills, attention to detail, and the ability to multitask effectively.

• Knowledge of local attractions, restaurants, and entertainment options

• Proficiency in using property management systems and other relevant software.

• Demonstrated problem-solving skills and the ability to handle guest concerns with professionalism and grace.

• Flexibility to work varying shifts, including weekends and holidays.
  

What we offer:

• Competitive wages, and a comprehensive benefits package

• Excellent Training and Development opportunities

• Complimentary Accommodation at other Four Seasons Hotels and Resort'

• Complimentary Dry Cleaning for Employee Uniforms

• Complimentary Employee Meals
  

Candidates will need to possess full working rights to work in Australia.