Guest Services Lead — Luxury Front Office

Four Seasons; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Complimentary accommodation at other F

Complimentary employee meals

Career progression opportunities

Excellent training and development

Job summary

Four Seasons Sydney is seeking a Guest Services Assistant Manager to support day-to-day Front Office, Concierge and Bell Desk operations. The role balances operational leadership with a hands-on approach to guest engagement, ensuring seamless arrivals and departures for luxury guests.

The successful candidate will have 2+ years in a Front Office or Rooms Division leadership role within a luxury hotel, with a valid driver's license and a passion for delivering memorable guest experiences.

Qualifications

• 2+ years' leadership experience in luxury hotel front office or related area.
• Valid unrestricted driver's license for driving and parking luxury vehicles.
• Passion for delivering exceptional guest experiences with inspirational leadership.
• Strong problem-solving and communication skills under pressure.

Responsibilities

• Maintain a strong operational presence across Front Office, Concierge and Bell Desk.
• Lead, coach, and develop Guest Services and Bell teams to ensure service excellence.
• Oversee valet operations and manage guest vehicle logistics with safety in mind.
• Handle luggage, room escorting, and transportation to ensure personalised guest experiences.
• Address guest concerns promptly and professionally, driving service recovery.
• Collaborate across departments and assist with rostering and labour management.

Skills

Front Office Leadership

Guest Services Leadership

Luxury Hospitality

Job description

Four Seasons Sydney is seeking a Guest Services Assistant Manager to support day-to-day Front Office, Concierge and Bell Desk operations. The role balances operational leadership with a hands-on approach to guest engagement, ensuring seamless arrivals and departures for luxury guests.

The successful candidate will have 2+ years in a Front Office or Rooms Division leadership role within a luxury hotel, with a valid driver's license and a passion for delivering memorable guest experiences.