Guest Service Officer (Overnight)

Four Seasons; Sydney; On-site; AUD 39,000 - 50,000; Part time

Benefits offered by this job

Competitive pay

Training & development

Complimentary accommodation

Complimentary dry cleaning

Employee meals

Job summary

Four Seasons Hotel Sydney is seeking a Part-Time Overnight Guest Services Officer to welcome guests during the night, manage front desk activities, and support late arrivals and early departures.

The role reports to the Front Desk Manager within the Rooms Division and requires strong communication, attention to detail, and the ability to work independently overnight, including weekends and holidays. Experience with OPERA is a plus.

Qualifications

• Experience in front desk, guest services, night audit or hotel operations.
• Strong communication and guest service mindset.
• Ability to work independently overnight and on weekends/public holidays.
• Excellent attention to detail and accuracy in financial/admin tasks.
• Organised with good time management and reliability.

Responsibilities

• Provide exceptional customer service to guests during overnight shifts, handling check-ins/outs, inquiries and special requests.
• Complete overnight operational duties, including night audit procedures and guest account reconciliation.
• Respond promptly and professionally to guest inquiries, concerns and emergencies.
• Monitor hotel activity overnight and coordinate with other departments to ensure smooth operations.
• Prepare reports and documentation for the next day’s operations.

Skills

Exceptional communication

Guest service mindset

Independent overnight work

Attention to detail

Organisational skills

Front desk / night audit experience

OPERA system experience

Tools

OPERA system

Job description

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

When you think about Four Seasons, we hope unparalleled luxury comes to mind. But what is luxury, really? Our answer may surprise you. To us, true luxury is a meaningful sense of belonging. It is a dedicated focus on how people want to be treated, grounded in the genuine care you experience during your stay and defined by an abundance of humanity and generosity. This starts with our passionate team, welcoming you to be the centre of our world, anywhere in the world – and always with a distinctly human touch. The views are just the beginning at Four Seasons Hotel Sydney, located at the epicentre of the historic Rocks district, sparkling Harbour and buzzing CBD. Chic rooms and suites embrace the iconic attractions just steps away, while the award-winning restaurant and street front bar are destinations unto themselves.

About the role:

The Part- Time Overnight Guest Services Officer welcomes and assists guests during overnight hours, delivering an exceptional guest experience from arrival through to departure. This role is responsible for managing front desk operations throughout the night, supporting late arrivals and early departures, responding to guest requests, and completing overnight operational procedures. The Overnight Guest Services Officer plays a key role in ensuring guest satisfaction, safety, and seamless hotel operations while maintaining Four Seasons service standards. This role is part of the Rooms Division Department, reporting to the Front Desk Manager.

What you will do:

• Provide exceptional customer service to all guests during overnight shifts, assisting with check-in, check-out, enquiries, and special requests.
• Complete overnight operational and administrative duties, including night audit procedures, guest account reconciliation, and accurate record keeping.
• Respond promptly and professionally to guest enquiries, concerns, and emergency situations.
• Monitor hotel activity throughout the night and collaborate with relevant departments to ensure smooth operations.
• Prepare reports and documentation required for the following day's operational activities.

What you will bring:

• Exceptional communication skills and a natural ability to engage with guests.
• A commitment to delivering memorable guest experiences.
• The ability to work independently and confidently during overnight operations.
• Strong attention to detail and accuracy, particularly when completing financial and administrative tasks.
• Excellent organisational and time management skills.
• Previous experience in a front desk, guest services, night audit, or hotel operations role.
• Excellent verbal and written communication skills, with the ability to interact professionally with guests and colleagues.
• Availability to work overnight shifts, including weekends and public holidays.
• Experience using the OPERA system is advantageous.

What we offer:

• Competitive wages and a comprehensive benefits package.
• Excellent Training and Development opportunities.
• Complimentary Accommodation at other Four Seasons Hotels and Resorts.
• Complimentary Dry Cleaning for Employee Uniform.
• Complimentary Employee Meals.