Luxury Front Office Supervisor: Lead Guest Experience

SOFITEL; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Global hotel discounts

Birthday leave

Parental leave (up to 12 weeks)

Team dining discount 30%

Career development opportunities

Complimentary hotel stay

Employee Assistance Program

Job summary

Sofitel Sydney Wentworth in Sydney is seeking an experienced Front Office Leader to oversee daily operations of the luxury Front Office team. You will lead, coach and inspire staff to deliver exceptional guest service and seamless check-in/check-out experiences.

Responsibilities include managing guest accounts, coordinating VIP arrivals, upselling opportunities, and ensuring brand standards across all Front Office activities.

Qualifications

• Experience in a luxury hotel Front Office environment.
• Team Leader or supervisory experience.
• RSA and First Aid certification.
• Strong guest service and problem-solving skills.
• Proficiency with Opera Cloud PMS.
• Proficiency with Microsoft Office and related systems.

Responsibilities

• Deliver luxury service consistently, embodying Sofitel's values of Excellence, Plaisir and Openness.
• Lead, coach and support the Front Office team during daily operations.
• Oversee Front Office procedures and brand standards, supporting team training and communicating operational updates.
• Perform Front Desk duties as required, including check-in and check-out, guest requests, account enquiries and issue resolution.
• Coordinate VIP arrivals, group requirements, room allocations and communication across hotel departments.
• Manage guest accounts and open folios, supporting credit processes and ensuring accuracy across Front Office transactions.
• Drive hotel promotions, upselling opportunities and ALL enrolments while supporting departmental targets.
• Support roster planning, onboarding and payroll administration, while proactively resolving guest concerns and maintaining smooth operations during peak periods or system disruptions.

Skills

Guest service

Front Office operations

Team leadership

Problem solving

Tools

Opera Cloud PMS

Microsoft Office

Job description

Sofitel Sydney Wentworth in Sydney is seeking an experienced Front Office Leader to oversee daily operations of the luxury Front Office team. You will lead, coach and inspire staff to deliver exceptional guest service and seamless check-in/check-out experiences.

Responsibilities include managing guest accounts, coordinating VIP arrivals, upselling opportunities, and ensuring brand standards across all Front Office activities.