Front Office Assistant Manager

Four Seasons; Sydney; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Complimentary accommodation at Four-Se

Discounted F&B across Four Seasons

Learning and development opportunities

Employee recognition programs

Wellbeing initiatives

Job summary

Four Seasons Hotel Sydney is seeking an experienced Assistant Manager, Front Office to lead daily guest services and deliver the brand’s renowned luxury experience. As Manager on Duty you will oversee the guest journey and support Front Office colleagues with a hands-on leadership approach.

You will bring leadership within Front Office, a calm, professional demeanor under pressure, and strong communication. Rotating shifts including evenings and weekends are required.

Qualifications

• Previous leadership experience within Front Office operations.

Responsibilities

• Lead and support the Front Office team during daily operations.
• Serve as Manager on Duty and main contact for guests and staff.
• Handle guest feedback and service recovery with professionalism.
• Coach and mentor team members to maintain service standards.
• Monitor arrival and departure experiences for smooth operations.
• Coordinate with Housekeeping, Concierge, Guest Services, Reservations, F&B, and Engineering.
• Assist with scheduling, payroll, training, and performance management.
• Ensure compliance with Four Seasons policies and safety standards.
• Support VIP arrivals, events, and operational projects.

Skills

Front Office leadership

Duty Manager experience

Guest service excellence

Communication skills

Under pressure composure

Roster flexibility

Australian working rights

Team coaching

Tools

Opera PMS

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

When you think about Four Seasons, we hope unparalleled luxury comes to mind. But what is luxury, really? Our answer may surprise you. To us, true luxury is a meaningful sense of belonging. It is a dedicated focus on how people want to be treated, grounded in the genuine care you experience during your stay and defined by an abundance of humanity and generosity. This starts with our passionate team, welcoming you to be the centre of our world, anywhere in the world – and always with a distinctly human touch. The views are just the beginning at Four Seasons Hotel Sydney, located at the epicentre of the historic Rocks district, sparkling Harbour and buzzing CBD. Chic rooms and suites embrace the iconic attractions just steps away, while the award‑winning restaurant and street front bar are destinations unto themselves.

About The Role

As Assistant Manager, Front Office, you will play a pivotal role in leading daily hotel operations and ensuring every guest experiences the genuine care and personalised service that Four Seasons is known for around the world. Acting as the Manager on Duty, you will oversee all aspects of the guest journey, support and develop Front Office employees, resolve guest concerns with professionalism and empathy, and collaborate closely with departments across the hotel to deliver seamless luxury experiences. This hands‑on leadership role requires a strong operational mindset, excellent interpersonal skills, and a passion for creating memorable moments for guests and employees alike.

What You Will Do

• Lead and support the Front Office team during daily operations, ensuring exceptional service standards are consistently delivered.
• Serve as Manager on Duty, acting as a key point of contact for guests, employees, and hotel leadership.
• Handle guest feedback, concerns, and service recovery opportunities with professionalism and care.
• Foster a positive and engaging work environment through coaching, mentoring, and supporting team members.
• Monitor arrival and departure experiences to ensure smooth hotel operations.
• Partner with Housekeeping, Concierge, Guest Services, Reservations, Food & Beverage, and Engineering teams to deliver a seamless guest experience.
• Assist with departmental scheduling, payroll administration, training, and performance management initiatives.
• Ensure compliance with all Four Seasons policies, procedures, and safety standards.
• Support VIP arrivals, special events, and operational projects as required.

What You Will Bring

• Previous leadership experience within Front Office operations, ideally within a luxury hotel environment.
• Experience as a Duty Manager, Assistant Front Office Manager, Front Office Supervisor, or similar leadership position.
• Strong knowledge of hotel operations and guest service standards.
• Excellent communication and relationship‑building skills.
• Proven ability to remain calm and professional under pressure.
• Flexibility to work a rotating roster, including evenings, weekends, and public holidays.
• Experience using Opera PMS is highly regarded.
• Full Australian working rights are required.

What We Offer

• Competitive remuneration package.
• Complimentary accommodation at Four Seasons Hotels and Resorts worldwide through the Employee Travel Program.
• Discounted food and beverage across Four Seasons properties.
• Employee Recognition Programs and Service Awards.
• Access to learning, development, and global career opportunities.
• Complimentary duty meals and laundered uniforms.
• Employee Assistance Program and wellbeing initiatives.
• The opportunity to work with one of the world's most respected luxury hospitality brands.

Applicants must hold valid Australian working rights at the time of application.