Luxury Front Office Assistant Manager

The Star Entertainment Group; Sydney; Sur place; AUD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Complimentary meals on site

Uniform laundered daily

Five weeks of paid Annual Leave

Discounted parking

Up to 30% discounts at restaurants and

accommodation

Lifestyle discounts

Diversity & Inclusion focus

Career growth opportunities

Résumé du poste

The Star Grand in Sydney seeks an Assistant Front Office Manager to lead guest services at a world-class luxury property. You will oversee nightly operations, ensure seamless service delivery, and elevate the guest experience while reporting to the Front Office Manager.

Openness to full-time and maternity leave contract positions, with responsibilities spanning recruitment, rostering, and staff development in a fast-paced, high-end setting.

Qualifications

• Proven leadership experience in luxury hospitality.
• Exceptional interpersonal and communication skills.
• Knowledge of Opera property management system and flexibility for evenings/weekends.

Responsabilités

• Ensure the highest standards of guest service are achieved and maintained upon check-in and during guests' stay.
• Distribute guest comment cards to relevant departments and respond to guests when required.
• Assist with people planning requirements including recruitment, rostering, training and development of the team.

Connaissances

Leadership experience

Interpersonal skills

Communication skills

Problem-solving

Attention to detail

Customer-centric

Opera PMS

Evenings & weekends flexibility

Outils

Opera PMS

Description du poste

The Star Grand in Sydney seeks an Assistant Front Office Manager to lead guest services at a world-class luxury property. You will oversee nightly operations, ensure seamless service delivery, and elevate the guest experience while reporting to the Front Office Manager.

Openness to full-time and maternity leave contract positions, with responsibilities spanning recruitment, rostering, and staff development in a fast-paced, high-end setting.