Luxury Front Desk Ambassador

Four Seasons Hotels Ltd; Sydney; On-site; AUD 48,000 - 60,000; Full time

Benefits offered by this job

Complimentary Accommodation at other4F

Complimentary Dry Cleaning for Staff

Complimentary Employee Meals

Training & Development opportunities

Competitive wages & benefits

Job summary

The Guest Services Officer at Four Seasons Sydney welcomes guests at check-in and throughout their stay, delivering exceptional service and handling inquiries with professionalism. You will perform reservations, phone handling, and record-keeping while upholding Four Seasons standards.

We seek candidates with strong communication skills, a passion for hospitality, and the ability to work rotating shifts including weekends and overnights. OPERA system experience is a plus.

Qualifications

• Previous experience in a front desk or guest service role is desirable.
• Excellent verbal and written communication skills are essential.

Responsibilities

• Provide exceptional customer service to all guests during check-in, stay, and departure.
• Process reservations and handle phone inquiries; maintain accurate records.
• Address guests’ enquiries effectively and professionally.

Skills

Customer service

Communication

Front desk

Team player

Tools

OPERA system

Job description

The Guest Services Officer at Four Seasons Sydney welcomes guests at check-in and throughout their stay, delivering exceptional service and handling inquiries with professionalism. You will perform reservations, phone handling, and record-keeping while upholding Four Seasons standards.

We seek candidates with strong communication skills, a passion for hospitality, and the ability to work rotating shifts including weekends and overnights. OPERA system experience is a plus.